Technical Support Engineer (offline)

Required skills:

- Basic understanding of the Windows environment
- Customer Service and Communication Skills
- Troubleshooting
- AD, LDAP
- Most popular Linux commands/utilities
- Virtualization
- Networking
- Firewalls
- NOC duties and goals
- Knowledge about most common Cyber Security attacks would be a PLUS
- Experience in work with foreign customers would be a PLUS
- English level: Intermediate+ and higher

We offer:

- Сertification CompTIA network+
- Competitive salary
- Career opportunities, professional and financial growth
- 1.5x overtime and 2x holidays payment (completely voluntarily)
- Secure environment
- English classes
- Medical insurance
- Assistance with PE and tax handling

Responsibilities:

— Installation, configuration and finetune products remote and on-site.
— Working with customers to ensure full deployment and support.
— Create supporting documentation for customers
— Provide formal remote and onsite training with on the job training to customers
— Provide Tier1-2 support — include deep investigation, provide workaround to various problems while meeting SLAs.
— Working closely with the SoC, Research and Development teams to ensure quick resolution
— Understand customer needs and help to shape product.

About GeeksForLess

Our company has come a long way from the small projects implementation to the level of established trust relationships with the world's IT Leaders. We are proud of our highly professional teams of developers located in in Mykolaiv, Lviv, Kyiv(Ukraine), Krakow (Poland) and Clark Freeport Zone, Angeles City, Philippines.

Company website:
http://geeksforless.com

DOU company page:
https://jobs.dou.ua/companies/geeksforless/