Customer Success Manager (offline)

Setapp is a cross-platform service that lets users get unlimited access to the library of applications right on their Mac or iPhone. For a subscription fee, it allows you to use all these quality apps you have always wanted to try out — without the need to buy and install each app individually.

We are looking for an experienced Customer Success Manager who will help us build and mold the future of our Vendor Success Stream! Our Vendors are app developers whose mac and iOS apps are distributed on Setapp.

You will be responsible for developing strong relationships with accounts and become a "vendor voice" to the development team. As an early member of the team, you will be able to share ideas and create plans and suggestions to improve vendor metrics.

The ideal candidate is a Customer Advocate who is organized, a strategic thinker, excels at communication, and follows up to get the job done.

Responsibilities:

— Work with Setapp Vendors on the success of their products
— Explain Vendors' wishes and pain points to the team, being Vendor Advocate
— Lead new Vendors from the very beginning to the successful product performance goals
— Sync on 1:1 and small group meetings with Vendors, explaining Setapp's value and benefits of working with Setapp
— Measure Vendor health metrics by defining critical key points and via regular communication
— Based on communication with Vendors, provide ideas on improving the Setapp's Developer Documentation
— Maintain a deep understanding of Setapp service and speak with Vendors and their representatives about the most relevant features/functionality for their apps

Requirements:

— Minimum 2 years of work experience in a similar position that includes business communication via different channels: e-mail, chat, phone
— High level of empathy for customers and a passion for customer success
— Strong communication skills and business aptitude
— Self-motivated team player who has fresh ideas when it comes to SaaS user adoption and customer churn mitigation
— Tech-savvy, with experience in macOS, Windows OS, CRM, and HelpDesk systems
— Fluently speaking English, other languages are a plus
— Good knowledge of the Apple ecosystem is a plus

We offer excellent benefits, including but not limited to:

— Outstanding team
— Great opportunities for education and development within the company (MacPaw xDays, conferences, workshops, training, etc.)
— Сare about your health (insurance, office gym, paid sick leaves, etc.)
— Work-life balance support (meditation/sleeping room, 20 vacation days, etc.)
— UX driven office, equipment of your choice
— English courses
— 2 anti-stress cats

About MacPaw

MacPaw is a software company with headquarters in Kyiv, Ukraine, that develops and distributes software for macOS and iOS. MacPaw is the maker behind CleanMyMac X and Setapp. Today, MacPaw products have more than 30 million users worldwide. Every fifth Mac on Earth has at least one app by MacPaw.

The company was founded by Oleksandr Kosovan in 2008. MacPaw comes from Ukraine and is proud of it. The support and development of Ukraine is an integral part of the company’s culture. We aspire to create a world where technology empowers human life.

As a company, we believe that technology and humans can only reach their greatest potential together. Macpawians are united by curiosity in any field they work. MacPaw gathers open-minded people who help each other and aspire to better the community and world around us.

Company website:
https://macpaw.com/about

DOU company page:
https://jobs.dou.ua/companies/macpaw/