Due to the expansion of our team, we are hiring a Client Success Manager

Requirements:
• English level — upper intermediate at least;
• 1,5+ years of experience in Account Management;
• Experience is outsourcing is a must;
• Experience in working with international customers;
• Desire to build a long-term and strong partnership with clients;
• Customer-centric and result-oriented person;
• High level of responsibility;
• Excellent communication skills and negotiation skills with a focus on listening and asking the right questions;
• A supporter of the win-win approach.

As a plus would be:
• Understanding of software development;
• Understanding of Agile methodology.

Responsibilities:
• Communication with existing clients of the company;
• Conducting regular feedback sessions with clients and maintaining a high level of their satisfaction;
• Sending time reports to clients and invoices;
• Managing all financial and organizational questions;
• Controlling accounts receivables and collecting an overdue debt;
• Documents management;
• Working with CRM;
• Help with the organization of clients workshops and team building events with them;
• Upsales to clients.

We offer:
• Communication with clients from all over the world;
• An opportunity of rising to interesting challenges with international business cases for professional and personal growth;
• Working in a team of professional enthusiasts;
• Career growth opportunities and Internal Education;
• Plans for growth and the performance review (every 6 months);
• Flexible schedule and opportunities to working remotely (8 hours workday);
• Paid vacation and sick leaves;
• Corporate events and team buildings;
• Office 10-minute walk from Kontraktova Ploscha metro station.

If you recognize yourself in the description above, send us your best CV without hesitation.
We hope you to be inspired and to inspire us.
In case of success be ready to get our job offer.

About iternal-group

We are the Iternal Group, an association of companies established in 2019. Our group includes Rademade, Lenal and the service department of Rozdoum.
All companies in the group have over 8 years of experience in the outsourcing services market. As a result, ITernal provides expertise in niches: eHealth, Marketplaces, Fintech, eCommerce, Logistics and ERP.
We help our clients in:
— Accelerating the development of the current product;
— Building CI / CD processes and changing the product delivery process;
— Integrating existing solutions;
— Building a product from scratch and opening our own R&D center in Ukraine.
The key shareholders in the company are UFuture and InSoft partners.
We took the best of 2 worlds: culture and values from small family-type companies and stability and consistency from the corporate world.
We really care about the market modernisation so in ITernal you’ll have an opportunity to work with the newest technologies: NodeJS, Ruby, Java, Kotlin, VueJS, ReactJS, ReactNative, modern cloud providers as Azure, AWS, Google Cloud and follow the SCRUM framework.
You’ll have a chance to take part in pre-sale, create the processes and find the best way of self and company development.

Company website:
https://iternal.group/

DOU company page:
https://jobs.dou.ua/companies/iternal-group/

Job posted on 13 January 2021
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