Customer Service Specialist (offline)

Responsibilities:

• Review email content and report suspicious messages
• Assist customers through tickets and chat with their technical and billing issues, requests, and queries
• Perform vetting and monitoring of newly created accounts through emails and calls
• Escalate unresolved calls to technical departments, using task tracking systems 
• Maintain exceptional customer service for all support queries and adhere to standard processes and procedures 
• Respond to emergency situations as assigned 
• Rotate in 8 hour shifts to provide 24/7 support (including night and weekend shifts, but not regularly)
• Perform other tasks as assigned by management 

Requirements:

• Advanced language skills in English
• Solid written and verbal communication skills
• 1+ years of customer service experience in any sphere
• Confident user of software
• Good all round computing skills
• Ability to explain technical issues to customers in a calm and concise manner
• Solid critical thinking and problem-solving skills
• Ability to work both independently and as part of a team
• Willingness to work with people
• Ability to cope with stressful situations
• Ability to learn quickly and adapt to a fast-paced support environment

Would be a plus:

• Previous experience working in Technical Support / Inbound Call Center (a chat and phone-based support role)
• Experience working with CRM (Salesforce) and ticketing systems

We offer:

• 40-hour workweek
• Free opening and dedicated accountant for your PE (FOP) with full tax coverage
• Company laptop
• Cozy and spacious office with a kitchen and free coffee and snacks
• A transparent assessment and reward policy with a yearly review
• A flat company hierarchy and employee empowerment
• Team building events
• Free English lessons
• Free office parking (Levitana Street)
• Free taxi trips from work to home at night

About SMTP

SMTP.com stands as a trailblazer in cloud-based email services, now proudly under the Ziff Davis Martech brand. Renowned as the first to introduce web-based email as enterprise software, we ensure highly reliable delivery for extensive commercial senders.

Dedicated to crafting a dependable email solution, SMTP.com safeguards emails' successful delivery to the inbox while combating spam. Our relay solutions facilitate the delivery of billions of emails monthly, empowering you to send and monitor high-volume emails. We go beyond by providing guidance and support to help businesses comprehend deliverability intricacies and enhance their practices.

With a rich history of over 20 years in industry-leading deliverability, SMTP.com offers robust features and expert advice to guarantee your emails land securely in the inbox.

Our mission is to demystify and establish authority in email deliverability, empowering individuals with the knowledge needed to ensure their emails successfully reach the inbox.

Company website:
https://www.ziffdavis.com/brands/martech

DOU company page:
https://jobs.dou.ua/companies/smtp-inc/