Technical Support Specialist (offline)

RESPONSIBILITIES:
- The Technical Support Specialist is expected to be an expert of all our supported products, understand them in-depth and take ownership of issues raised by customers, as well as by internal teams;
- You will research, resolve and provide technical solutions, using different diagnostic and analysis tools, provide high-level technical support to our customers, and work closely with the company’s development and business teams;
- Investigate technical issues, identifying potential causes and solutions;
- Give quick and accurate service to our customers;
- Prioritize and manage multiple issues from customers on our products and platform;
- Work closely and Build relationships with R&D and Product Management teams, provide feedback on the product functionality and clarify the product behavior.

REQUIREMENTS:
- 1+ years of experience in a tech-oriented position (Technical support, QA, etc.);
- Knowledge of SQL, Excel and data analysis experience;
- Experience at least with one or more of the following tools: Kibana, Charles Proxy / WireShark, Postman;
- Strong technical and problem-solving skills, the ability to understand and troubleshoot system and applications flows, dive deep into complex problems & find their root cause;
- Independent and self-learner, with high personal accountability, and a positive and professional attitude;
- Ability to multitask and work well under pressure;
- High level of English – both written and verbal communication skills.

WILL BE A PLUS:
- Familiarity with integrated development environment – Xcode, Android Studio, Unity3;
- Basic knowledge with Java / Objective C / C#;
- Bachelor’s degree technical or scientific field (Industrial Engineering/ - Biology/ Physics/ Computer Science etc.).

WHAT WE LOVE ABOUT INNOVECS:
- An environment that allows you to maximize your productivity and gives you the freedom to think and collaborate beyond the next line of code or deadline;
- We like to have fun, we love what we do, we relax when we need to, we are a great team and we deliver;
- Regular performance-based salary and career development reviews;
- Medical insurance (health), employee assistance program;
- Paid vacation, holidays and sick leaves;
- Gym 24/7, personal fitness instructor;
- Massage in the office, personal wellness consultant;
- English classes with native speakers and partially or fully reimbursed personal trainings and conferences;
- Referral program;
- Team building and a lot of fun to take a break, relax, and give you the freedom to think beyond the next line of code.

About Innovecs

INNOVECS is one of the region’s fastest-growing software development outsourcing companies. We partner with our clients to produce superior software solutions, and are focused on domain knowledge and technology expertise to deliver the best possible results – every time.

We focus on design and development of turnkey innovative software solutions for worldwide customers. We are passionate about creating advanced products and working on complex projects requiring highly qualified experts and non-standard engineering solutions. This distinction helps us maintain the unique product development atmosphere in our outsourcing company. It is just this Silicon Valley spirit that makes us so attractive for experienced engineers able to solve nontrivial tasks.

We are proud by the fact that our customers rely on us in creating absolutely new and often revolutionary software products from scratch. The success of these projects is ensured by our “technological special force” – experienced architects, domain experts and gifted engineers.

Company website:
https://innovecs.com/