1st level customer support - FLUENT ITALIAN (offline)

Voxloud is looking for a high-energy and dynamic Customer Support Agent to provide 1st support to our Italian customers.
The successful candidate will be included in the 1st level customer service team and will be responsible for analyzing and developing relationships with acquired customers with a view to improving the service, problem-solving, resolving 1st level problems. A further purpose of the phone, chat, or email contact will be to understand any latent needs of the customer or unexpressed problems and solve them proactively, thanks to the tools made available by the company.

The customer support service will be provided via phone, email, and chat. The resource will be fully trained by the company, both before and after insertion into the department. The candidate, in particular, will deal with:

1st level problem solving
Guide users to read the right articles of our Help Center and follow them during the necessary operations
Any follow-up for optimal ticket closure and feedback collection

Minimum requirements:

High level of Italian written and spoken
Mid-high level of English written and spoken
Comfort in communicating with the customer by phone, email, and chat
Ability to manage various tasks

Nice to have:

Minimum experience in customer care or customer support
Knowledge of troubleshooting and internal communication tools like Intercom, Slack, Jira

We offer:

Opportunity to work in a young multinational team of professionals
Paid vacations
Full remote → work from home 100% of the time
Best-in-class training program and opportunity to grow inside the company
Company culture based on meritocracy and teamwork.
Competitive salary, based on experience and skills

About Wildix

Since 2005, Wildix has been helping companies with 50 to 1000 users grow their businesses with the first web-based VoIP PBX UC&C system.

The first 100% secure, easy-to-use, professional web-based UC&C system is designed to help you reach your goal: increasing revenue through converting more leads into customers.

Wildix is for companies that want to increase their revenue and productivity with a secure-by-design tool.

Only Wildix allows customers to communicate in the way they prefer from one single interface, from any device and also from the website, by connecting the company website with WebRTC.

— Gartner Magic Quadrant —

When you use Wildix, you use a system that’s been validated by the foremost experts in the tech market. Gartner, a company that delivers actionable, objective insight to executives and their teams, has positioned Wildix as a Niche Player in the 2021 Gartner Magic Quadrant™ for Unified Communications as a Service, Worldwide.

Company website:
https://www.wildix.com/ua/

DOU company page:
https://jobs.dou.ua/companies/wildix/