Live Chat Representative (offline)

If you have good English and want to start your career in IT company - this position is right for you!

About the company:
Fornova is a global provider of B2B data solutions directly impacting revenue creation in increasingly competitive markets. Hundreds of online travel and retail businesses around the world leverage Fornova solutions to maximize their revenue.
Fornova has revolutionized the way the travel and retail industries conduct the day-to-day business. Scanning billions of exclusive data points from all over the world, Fornova delivers real-time and business-critical market intelligence that helps travel & retail businesses win.

Job Description:
The Live Chat Representative is responsible for assisting customers with general questions, product information, and first-level troubleshooting. In this fast-paced position, the Live Chat Representative will monitor a web-based chat console and respond to chat requests via instant messaging.

Responsibilities:
• Deliver superior Customer Service while managing multiple chats sessions simultaneously
• Take ownership and Make it personal
• Maintain up-to-date product, sales, and company knowledge.
• Investigate customer's problems and find solutions to resolve issues.
• Work with management on customer service initiatives.
• Excellent attention to detail and organizational skills
• Effective communication and interaction with employees, clients,
and colleagues and the ability to work effectively with all levels of the organization.
• Ability to resolve routine customer issues

Job Requirements:
• Excellent written and verbal communication skills in English
• Ability to work a flexible schedule which could include nights.
• Highly service-oriented and emphatic
• Ability to self - manage and take initiative
• Basic troubleshooting skills
• Prior customer service experience preferred
• Live Chat experience a plus

What you can expect:
• Company & Team Events;
• Book Club;
• Online Education;
• Football Team, Running Team, Gym subscription;
• English Lessons;
• Life and Health Insurance;
• Paid Vacations;
• Play Area;
• Professional Conferences; Retains incentive programs.

About Pillar

Pillar specializes in setting up offshore IT offices in Ukraine.

We provide our clients with a range of services including extended software development teams, outsourcing software development, Quality Assurance, Technical Support, R&D and Big Data. We believe that the success of each company depends not only on the innovative ideas it brings but on the implementation and response to the challenges on the way, our service support companies in achieving high-quality results in a budget that keeps you attractive.

Company website:
https://pillartech.co.il/

DOU company page:
https://jobs.dou.ua/companies/pillartech/