Fornova is looking for a Customer Support Engineer to provide excellent services and support to our growing customer base. The role includes addressing complex customer
issues, developing and implementing new projects, increasing customer satisfaction, loyalty and retention.

Job Description:
Fornova is looking for a Customer Support Engineer to provide excellent services and support to our growing customer base. The role includes addressing complex customer
issues, developing and implementing new projects, increasing customer satisfaction, loyalty and retention.

On this role you will work closely in-front of a company, meaning, you will presenting a company in customer's eyes, you will need to have a high level of communication skills to keep customer happy with the service and resolve customer complaints\requests (we're using Zendesk ticket system).
In addition, you should have technical skills to fix some of the issues that
can be caused by our scanning system (for this part will be needed JS and DB experience).

Responsibilities:
• Serve as a Customer support engineer who will master
the company unique technology.
• Taking ownership on support related issues
• Providing great customer experience, handling issues
with expertise and kindness.
• Work with internal teams to resolve customer outstanding issues
• Establish knowledge and process to provide a great
customer experience.

Job Requirements:
● Proven experience as a Customer Support Engineer (must)
● Working experience with databases like MySQL/ SQL\ Etc.
experience with Mongo & non-relational DBs is an advantage (must).
● Experience with Linux – basic level (Advantage)
● Working experience with at least one of the following:
Python/JavaScript/any other programming language – (must)
● Excellent troubleshooting skills
● High level of communication skills in English (must)
● Ability to work independently in multitasking and pressured environment

What you can expect:
• Company & Team Events;
• Book Club;
• Online Education;
• Football Team, Running Team, Gym subscription;
• English Lessons;
• Life and Health Insurance;
• Paid Vacations;
• Play Area;
• Professional Conferences; Retains incentive programs.

About the company:
Fornova is a global provider of B2B data solutions directly impacting revenue
creation in increasingly competitive markets. Hundreds of online travel and
retail businesses around the world leverage Fornova solutions to maximize
their revenue.
Fornova has revolutionized the way travel and retail industries conduct the
day-to-day business. Scanning billions of exclusive data points from all over
the world, Fornova delivers real-time and business critical market intelligence
that helps travel & retail businesses win.

About Pillar

Pillar specializes in setting up offshore IT offices in Ukraine.

We provide our clients with a range of services including extended software development teams, outsourcing software development, Quality Assurance, Technical Support, R&D and Big Data. We believe that the success of each company depends not only on the innovative ideas it brings but on the implementation and response to the challenges on the way, our service support companies in achieving high-quality results in a budget that keeps you attractive.

Company website:
https://pillartech.co.il/

DOU company page:
https://jobs.dou.ua/companies/pillartech/

Job posted on 24 December 2020
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