Global Services Director

Global operations company with service center in Kyiv is looking for experienced and motived Operations Director to lead our account management department. The ideal candidate possesses proven international managerial experience working in a customer service or operations.

Responsibilities:

Supervise day-to-day operations in the customer service/account management department.
Respond to customer service issues in a timely manner.
Create effective customer service procedures, policies, and standards.
Develop customer satisfaction goals and coordinate with the team to meet them on a steady basis.
Maintain accurate records and document all customer service activities and discussions.
Hire and train new customer service agents.
Manage the approved budget of the customer service department.
Stay informed on the latest industry techniques and methods.

Requirements:

University degree in business, accounting, or economics
Advance verbal and writing English skills are required
A minimum of 3 years' proven managerial experience leading customer service/account management departments (with the headcount of no less than 25 employees); relevant experience within call centers, logistics, staffing/outsource, banking operations, or contract management is a big advantage.
Experience in working with international company is required
Proficiency in Microsoft Office and customer service software.
Outstanding written and verbal communication skills.
Good understanding of management practices and techniques.
Excellent leadership and interpersonal skills.

What we can offer:

Good compensation package (up to $3k)
Comfortable office in the downtown area close to Druzhby Narodov subway station;
Excellent opportunity to pursue international career in a global company;
Professional growth and development, training programs;
Fantastic team

Recruitment process:

Send your CV;
Zoom interview with HR
Technical interview with Managing Director
Office meeting
Job offer from Acumen International

About Acumen International

In the new economy, speed is a new BIG. The speed at which you deploy international talent is key to your company’s success.
Our global employment solution can help you employ and payroll foreign talent in over 190 countries without costly business entities and needing to learn complex in-country labor laws.
You select the right candidate, regardless of where they are based. Acumen will onboard them in a right, legally compliant way so that you are protected from compliance risks and unexpected costs.

Company website:
https://www.expressglobalemployment.com/

DOU company page:
https://jobs.dou.ua/companies/acumen-international/