We are excited to be opening a new Bizzabo office in Kyiv and on behalf of Bizzabo, we are looking to hire the pioneering team to join and lead the way. If you are passionate about building, shaping, and bring a part of a brand new team- join us!

What you'll be doing:

Communicate with customers over email, chat, and phone
Triage Inbound Support tickets by categorizing them according to predefined requirements
Manage and resolve Tier 1 Tickets, escalate Tier 2 tickets to Tier 2 team
Become a Bizzabo product expert and provide to customers best practices on product usage.
Bring your creative thinking, strategies, and ideas to advance Bizzabo’s growth
Learn from others and develop yourself as a customer service professional

Who you are:

2-3 years experience in a successful customer support role in a B2B SaaS company
Have excellent verbal and written communication skills in English - A MUST
Are available to work in rotating shifts to support our 24/7 coverage - A MUST
Familiar with Zendesk
Someone who enjoys talking to people
A great communicator who can easily explain complex issues
Have a customer-focused attitude and put customers first in all interactions
Goal-oriented, motivated, and able to adapt quickly
High level of organization and great attention to detail
Uses a great sense of humor to overcome any obstacle
Managing and resolving support tickets is a breeze for you
Basic knowledge of HTML and CSS - A PLUS

About Adaptiq

We help companies and their leaders to grab opportunities and extend their operations, we help to find and onboard the talents that move business up.​
We are trusted by world’s most prominent companies across a variety of industries.

We create teams that complement our customers in-house development team, teams that become an integrated part of the customers business. We hire professional software engineers performing and producing actionable results, while operational, administrative and professional services are taken care of.

We provide access to the whole pool of highly qualified personnel, we hand pick each person, engaging our customers in the hiring process for personally screening and interviewing potential candidates. We help the team to get aligned with our customers corporate culture and vision, and work towards a common goal.

We are aligned with our customers while helping the team to become efficient, productive, engaged and motivated. Our HR framework is focused on core functions: Performance management, Learning & Development, Rewards & Recognition as well as Compensation & Benefits.

We have more than 10 years of experience and proven track-records of building lasting relationships with clients, scaling operational efficiency and human-touch management.

Adaptiq is about facing a constantly changing IT world, adapting to the market and clients needs.
Adaptiq is about talented people who have ambitions, drive and who are curious.
​Adaptiq is about passion to create the teams, provide services that make you win, that make your business thrive.

Company website:
https://www.adaptiq.co

DOU company page:
https://jobs.dou.ua/companies/adaptiq/?from=djinni_job

Job posted on 20 December 2020
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