MIDDLE TECHNICAL COMMUNICATOR (offline)

WE ARE 

Platforms CoE (Center of Excellence) is the ecosystem of Consultants, Developers, Architect, and Experts within various Platforms, including Salesforce, Sitecore, Magento, Shopify and others.

Our team provides the following major services to both internal and external clients: technical support during the sales process, proposals creation, architecture design, estimation, technology assessments, and comparisons, prototyping (technical, functional, and non-functional), discovery phases execution, projects implementation, troubleshooting, and crisis management activities.

YOU ARE

Our perfect candidate has a grip on business aspect of the client’s products and delivering all kinds of user assistance. You are to communicate with system-oriented developers and business-oriented stakeholders effectively, drive full-dress investigation before getting down to presenting your findings to the audience, and organize various types of information into self-contained pieces.

Requirements

1-2 years of working experience as a Technical Communicator, Technical Writer, or Information Engineer
Advanced or proficient level of English
Outstanding written and spoken communication skills
Experience in the estimation, aligning, and managing own tasks
Background of Microsoft Office (Word, PowerPoint, and Excel)

Skill in working in screen-capturing and video development tools
Knowledge of plain English guidelines and international writing standards (Microsoft, Apple, etc.)

Attention to details, striving to immerse in technical peculiarities
Flexibility and responsibility
Ability to work in a team and individually

Nace to have
A concept of HTML, CSS, and XML
Work experience within Agile (Scrum) methodology
Expertise in authoring tools like Adobe Technical Communication Suite, MadCap Flare, Confluence, or Zendesk
Able to develop API guides maintain available API portals
Able to operate with source control and API execution tools

YOU WANT TO WORK WITH

A possibility to

Dive deep into the business aspect of products that you document
Identify project and documentation requirements to produce corresponding user assistance
Conform to the TechComm project requirements, follow style recommendations and guidelines
Create templates for online or printed documentation
Create and update both end-user and developer documentation
Develop complex technical illustrations (diagrams, workflows, and similar)
Arrange product documentation a way to ensure usability and convenient navigation
Wrest information from SMEs and ensure that they provide technical review of your content
Cooperate with the client to elicit requirements, validate and approve your work at main stages of documentation development life cycle
Perform editorial review of the documentation created by another TC
Create and style presentations, develop templates for them
Develop complex simulation or simple interactive videos

TOGETHER WE WILL

Collaborate closely to advocate user’s needs in documentation
Work on dynamic projects and still at a very stable place to work
Grow technically and contribute to a worthy product
Enjoy access to experienced specialists willing to share their knowledge
Have access to strong educational and mentorship programs
Grow professionally and learn from each other
Care about your individual initiatives, just come, and share your ideas!
Enjoy flexible working hours in a friendly environment
Have many other advantages such as team buildings, attractive salary, package of benefits, language classes, and so much more.

About SoftServe

SoftServe is the largest global IT company with Ukrainian roots specializing in software development and consultancy services. Since 1993 we’ve been partnering with organizations from start-ups to large enterprises to help them accelerate growth and innovation, transform operational efficiency, and deliver new products to market.
To achieve this we’ve built a 8000+ strong team of the brightest, most enquiring minds in the industry, and we form close, collaborative relationships with our clients so we can really understand their needs and deliver intuitive software that exceeds their expectations.
Our experience stretches from Cloud, Security and UX Design to Big Analytics and the Internet of Things, we have offices across the globe and development centers across Eastern Europe.

What we offer:
Our company and project offers culture and environment where everyone has a possibility of making changes on a bigger scale, taking on challenges while developing oneself professionally and personally on a daily basis.
You will have access to:
· Interesting project in growing business domain
· Excellent team atmosphere
· Great corporate events
· Career prospects
· Education and self-education capabilities
· Strong Developer community
· Competitive salary & bonus system

Company website:
https://www.softserveinc.com/en-us/