To support our rapid growth worldwide, Alteryx is adding an IT Help Desk Specialist to its team in Kyiv. Primary responsibility is end user technical support, however, we are a fast-growing company and there are opportunities for IT project work, system administration and virtualization support.

• Directly involved in the deployment, repair, replacement, disposal, and inventory management of end user computing equipment (desktops, laptops, phones, printers, conferencing room hardware)
• Ensures all assigned tickets are updated and moving towards a successful resolution
• Provides hands-on support of all end user IT services, including:
• Local and remote desktops and laptops in a mixed Apple and Microsoft environment
• Wireless and Remote connectivity, VPN clients
• Web conferencing, including Microsoft Teams
• VoIP phone services
• Printing and scanning
• Email
• Software installations and troubleshooting
• Smartphone and tablet setup and troubleshooting
• Triage desktop connectivity issues, and work with the Network and System teams to resolve issues
• End user access management
• User onboarding and offboarding: Provision hardware and software; deprovision and reclaim assets when required

Required Skills:
• Must be customer service focused, desiring to exceed customer expectations at every opportunity
• Must be able to work independently, aligned with coworkers and leadership in other locations and time zones, adhering to company standards in areas of documentation, planning, and execution
• Proven ability to take ownership of job responsibilities with minimal oversight
• Full understanding of typical Mac and PC hardware and software installation
• Strong communication and team collaboration skills
• At least 3 years of IT-related support experience
• Comfortable supporting executive team members

Valued Skills:
• Thorough understanding of the Microsoft stack of applications (Microsoft O365, Microsoft Teams), Windows Operating Systems (Windows 10), Active Directory Administration, Group Policies, Microsoft Exchange Online, etc.
• Working knowledge of application packaging, operating system imaging, patch management and deployment
• Experience supporting smartphones and tablets

We Offer:
• Official employment (NOT a contractor’s agreement)
• Comfortable office in BC Astarta or remote work (Kyiv only)
• Paid vacation (28 calendar days) and public holidays
• Paid sick leaves
• Performance bonus system
• Fitness Reimbursement
• Medical and life insurance for employee (full coverage) and his/her family (partial coverage)
• English classes with native speaker
• Trainings, certifications, conferences
• Professional literature with an option to order books
• Referral bonus program
• Volunteer Time Off

About Alteryx

Alteryx is revolutionizing data analytics by providing a complete end to end, self-service platform that allows users to get from business questions to business answers at incredible speeds. Why work for just any analytics company? At Alteryx, we are explorers, dreamers and innovators.

More than 2,500 customers from world-class leading brands, including Experian, Walmart, Verizon, Dunkin’ Brands, McDonald’s, and Ford, rely on Alteryx daily. Relief. Joy. Confidence. Love. Gratitude. This is how our customers describe how they feel when using Alteryx. We provide line of business analysts across multiple departments (e.g. finance, marketing, HR, supply chain, etc.) with a code-free and code-friendly analytics workflow that leads to impactful business outcomes.

Alteryx, Inc. is headquartered in Irvine (CA) and has 13 additional global offices.
Tech Centres are located in Broomfield (Colorado), Prague and Kyiv.

Join our team of passionate and hard-working associates, and help make a difference in people’s lives by creating software that enables business users to solve problems using data that were previously thought to be unsolvable, save them days, weeks and months of mundane data prep and blending, and help them truly love their jobs again.

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