Support Engineer (offline)
Viktoriia Danylchenko,
Recruiter
at
Digitally Inspired
Kyiv ·3 years of experience
·
English Upper Intermediate
Kyiv ·
We are looking for a Support Engineer for the team that provides support of the applications used by both internal and external users. E-commerce platform for one of the largest builders’ merchant in the UK.
Your Responsibilities:
- Progressing any support and liaise with internal teams to ensure the prompt resolution of all requests in line with the Service/Operational Level Agreements;
- Taking ownership and responsibility of all applications that are supported by the business;
- Participating in crisis situations for supported applications working with IT teams, which may involve complex technical hardware or software problems;
- Following guidelines and suggesting on how to request for effective information from users whilst troubleshooting;
- Working in the UK business hours rota 2nd line team;
- Knowledge base updating;
- Following team processes and procedures to ensure SLA are met.
Required Skills, Qualifications, and Experience:
- Previous experience of supporting business applications at least 2 years;
- Sound decision-making skills;
- Knowledge and experience of dealing with escalation routes when problems arise;
- Strong analytical skills;
- Strong experience working in a support environment;
- Excellent communication and presentation skills at all levels of the business;
- Knowledge of Amazon cloud solutions, networks.
Will be a plus:
- Familiar and confident around ITIL processes;
- Knowledge of Microservice architecture;
- AWS cloud infrastructure;
- Linux administration (support, monitoring, troubleshooting);
- Good understanding of network technologies (TCP/IP, DNS, HTTP/S, Load Balancing, etc.);
- Virtualization and Docker, K8s;
- Experience with monitoring and log collection systems (ELK, Graylog, Grafana, Zabbix, Prometheus, etc.).
We offer:
- Competitive compensation depending on experience and skills
- Medical insurance
- 40 hours/week flexible working schedule
- Friendly and supportive company environment
- Progressing any support and liaise with internal teams to ensure the prompt resolution of all requests in line with the Service/Operational Level Agreements;
- Taking ownership and responsibility of all applications that are supported by the business;
- Participating in crisis situations for supported applications working with IT teams, which may involve complex technical hardware or software problems;
- Following guidelines and suggesting on how to request for effective information from users whilst troubleshooting;
- Working in the UK business hours rota 2nd line team;
- Knowledge base updating;
- Following team processes and procedures to ensure SLA are met.
Required Skills, Qualifications, and Experience:
- Previous experience of supporting business applications at least 2 years;
- Sound decision-making skills;
- Knowledge and experience of dealing with escalation routes when problems arise;
- Strong analytical skills;
- Strong experience working in a support environment;
- Excellent communication and presentation skills at all levels of the business;
- Knowledge of Amazon cloud solutions, networks.
Will be a plus:
- Familiar and confident around ITIL processes;
- Knowledge of Microservice architecture;
- AWS cloud infrastructure;
- Linux administration (support, monitoring, troubleshooting);
- Good understanding of network technologies (TCP/IP, DNS, HTTP/S, Load Balancing, etc.);
- Virtualization and Docker, K8s;
- Experience with monitoring and log collection systems (ELK, Graylog, Grafana, Zabbix, Prometheus, etc.).
We offer:
- Competitive compensation depending on experience and skills
- Medical insurance
- 40 hours/week flexible working schedule
- Friendly and supportive company environment
About Digitally Inspired
Digitally Inspired Ltd is a Software Development company, founded in 1999 in Ukraine and incorporated in 2014 in the UK with the main development office in Odessa, Ukraine and Business Development and Sales office in the UK. Digitally Inspired has over 100 IT Professionals delivering services to the number of customers worldwide.Our client list includes global companies, banks, airlines, telecom and retailers. We provide the customised software development services using the most modern software technology and programming languages, MicroServices platform for Retail, Enterprise and Mobile Solutions in Aviation, 3D modelling products, and Big Data Solutions.
Company website:
http://digitallyinspired.com
DOU company page:
https://jobs.dou.ua/companies/digitally-inspired-ltd/
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