IT Support Specialist (offline)

Customertimes Corp. is a cloud consulting and system integrator providing team extensions and focusing particularly on extending teams of US and Europe based companies and partners with experienced senior offshore consultants and developers. We have a team of more than 400 talented and enthusiastic consultants, developers, business analysts, and mobile experts who have accumulated unique knowledge and experience in cloud solutions.

Job Responsibilities
Provide 1st and 2nd line support to end-users.
- Consulting and support of end-users;
- Development and administering of IT infrastructure (network, peripheral devices, working places);
- Fast diagnostics and fixing of office hardware problems;
- Communications with IT service providers (Internet, IP telephony, Software and Hardware purchasing);
- Administering of LAN;
- Interaction with a distributed IT team in other location;
- Fast switching from task to task;
- Inventorization of all IT assets and services.

Requirements
- HelpDesk/Support position experience not less than 2 years;
- English - Intermediate and higher;
- Experience of administering Windows 10, macOS;
- Experience of administering AD, Windows servers, *NIX;
- Understanding of the principles of network protocols, routing;
- Experience or basic knowledge of CCTV Systems;
- Understanding of ITIL and ITSM;
Will be a plus:
- Higher or incomplete higher education in IT;
- Experience of MDM administering.

Technologies
- Zoho ManageEngine (we will teach you how to work with it)
- Active Directory
- Windows Server
- Windows 7/8/10
- macOS
- iOS
- iPadOS
- Android

We offer
•Competitive compensation depending on experience and skills;
•Social package — medical insurance;
•English courses;
•Professional and career growth;
•Financial Stability;
•Friendly team and pleasant working atmosphere;
•Convenient office location in the center.

About Customertimes

CustomerTimes/ CTDev is a Ukrainian fast-growing company with the offices located in Paris, France and New York, USA. The company has 10+ years of experience in software and consulting on SalesForce platform. We have experience in working with the largest worldwide companies in cosmetics, pharmaceutical and life sciences, healthcare, auto rental, recruiting and provision of services in various spheres of business. The life cycle of projects begins with the definition of the business goals, iterations and development stages, and ends with a solution package for the client. We provide system customization that includes various integrations, system tinctures, and mobile development. We also have a support team for providing even better and faster services.

Company website:
http://customertimes.com/