We invite you to join ABBYY Technical support team that will be providing support and customer satisfaction on a basis 24/7 365 days per year. As Customer Support Engineer, you will be the first contact point for our customers,

ABBYY is a global developer of artificial intelligence technologies and solutions in the field of information processing and linguistics. Today, ABBYY group includes 14 offices in 11 countries, employing more than 1100 employees.

We invite you to join our Technical support team that will be providing support and customer satisfaction on a basis 24/7 365 days per year. As Customer Support Engineer, you will be the first contact point for our customers. You will provide front line support to them, assisting in troubleshooting and advising on Product applications and compatibility.

Responsibilities
Supporting incoming issues from customers via Zendesk ticket system, emails, and web meetings;
Supporting customers around the world, all of the issues are in English;
Providing consultative advice to customers related to the usage of ABBYY software products for developers and IT professionals;
Resolve product issues by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best steps to solve the problem;
Maintains leading-edge technical and personal skills. Provides input for team member appraisals and acts as a mentor/role model for others;

Qualifications
Higher technical education and/or advanced PC user;
3+ years of customer care or similar experience;
Ability to methodically troubleshoot software issues; IT skills: operating systems (Windows & Linux), databases (MsSQL, Oracle), networking (OSI model, TCP\IP), algorithms, programming basics;
Basic knowledge of other languages of programming (Java/C#/C++) will be a plus;
Ability to understand the customer environment, security settings, and how third-party tools integrate into the solution;
Analytical set of mind;
Communication skills, empathy (desire, and ability to communicate with people).
Ability to work from 10am till 7pm

We offer
Work in international IT product company;
Interesting and challenging tasks;
Opportunities for professional growth and career;
Competitive salary;
Attractive social package (medical insurance, partial compensation of sport and English classes);
Comfortable working environment and a great team of professionals.

About ABBYY

ABBYY is a Digital Intelligence company. We provide a Digital Intelligence platform that enables organizations to gain a complete understanding of their business. The platform is designed to allow organizations to deploy solutions in standalone configurations or as a tightly integrated extension of industry-leading RPA, BPM and packaged application solutions.

ABBYY technologies are used by more than 5,000 companies and government agencies to help them make intelligent business decisions and drive significant impact where it matters most: customer experience, effectiveness, profitability and competitive advantage.

Company website:
https://www.abbyy.com/

DOU company page:
https://jobs.dou.ua/companies/abbyy-ukraine/

Job posted on 6 January 2021
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