We are looking for a Junior L1 Technical Support Engineer for an innovative product in the enterprise integration market. We’re working with various scale of customers from top IT companies — Oracle, SAP, Salesforce, and Microsoft to smaller niche players.

Required skills:
· Fluent English, both verbal and written, since you will be closely cooperating with our foreign customers
· IT-related education and background
· At least 1 year of experience on a similar position
· Our product is mostly based on Microsoft solutions, so we need a specialist with demonstrated Windows desktop OS troubleshooting skills and MS Outlook\Office knowledge
· Experience with bug-tracking software
· Experience with application logs investigation and interpretation

Would be treated as a plus but not mandatory:
· Cloud services support experience
· Understanding of CRM / ERP / Business applications
· Basic XML knowledge
· Experience in live phone\web session support with the English-speaking customers
· Basic Knowledge of JavaScript or any other basic development skills
· Experience in B2B software development\support\implementation

What we offer:
— A friendly, informal, and knowledge-sharing environment with open-minded people around you
— Chance to join a team of professionals in a company globally recognized for its cutting edge products
— Dynamic opportunities for professional growth
— A worthy salary
— 20 days of paid vacation yearly
— 20 days of paid out of office work yearly
— Great medical insurance
— Corporate activities including corporate trips, skiing, parties, and other team-building events
— Partly or fully paid extra professional training and courses (when needed)
— Snacks and drinks in the office

— Providing the 1st line of technical support for the company’s SaaS customers
— Direct collaboration with the company’s internal teams and customers Worldwide
— Assisting Customers with Product setup, onboarding, and configuration

About Revenue Grid

Revenue Grid is a Salesforce-native customer engagement toolset that helps you lead your team to repeatable revenue. We are a US-Ukrainian software development company, headquartered in the USA.

We started back in 2005 and since then have become a world leader in enterprise systems automation, covering the full sales cycle from getting the first touch to closing and upselling, Revenue Grid allows you to analyze, execute and lead your growth strategy.

Unlike other platforms, Revenue Grid fully integrates with your CRM and all communication channels, allowing you to align customer-facing teams around a unified sales approach, make reps exponentially more productive and engage your customers in meaningful communication to maximize revenue.

The ideas are born in Kyiv, the solutions are developed in Kyiv, and the products are used all over the world. Hundreds of thousands of active users work easier and more productively because of the engineering thought and skill of our team.

Our technologies are recognized and licensed by Microsoft, Oracle, SAP, Salesforce and other tech giants. Invisible is Gold Microsoft Partner, Salesforce ISV Partner, Oracle OEM Partner, and SAP OEM Partner. In 2019, our product called SmartCloud Connect was named Sales Technology of the Year.

Revenue Grid is not only about work, though. Having a good time and enjoying the atmosphere in the office is our priority. As a multinational team, we value honesty, respectfulness and fair play in business and in life. With a breathtaking view from our open-air terrace, you can always find our guys and gals lounging, playing or straight out partying.

If all of this sounds like your cup of tea, apply for our positions or just drop us a line and let’s get to know each other!

Company website:

DOU company page:

Job posted on 11 January 2021

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