Revenue Grid—The Company with more than 11 years of enterprise-class experience in integration and melding of CRM, ERP platforms with Corporate Email systems. Trusted more than 500.000 users worldwide.

Required skills
• Excellent spoken and written English is a must
• 2+ years of relevant work experience in a customer-facing sales engineering, customer success engineering, professional services, or technical consulting role. SaaS and B2B experience preferred
• Demonstrated cloud\web and/or desktop software troubleshooting skills and experience
• Familiarity with Salesforce.com or other CRM platform
• Familiarity with JIRA or other ticket tracking system
• Experience with requirements gathering and processing
• Experience in articulating customer’s business needs to R&D
• Strong analytical skills
• Attention to details
• Responsible and self-motivation
• Ability to learn new technologies
• Ability to multitask and prioritize between competing activities
• Ability to stay focused on the set goals
• Customer-oriented mindset
• Ability to work on shifted schedules (USA work hours, no night shifts)

As a plus
• Knowledge of Microsoft Azure Application Insight
• Salesforce.com custom development
• Enterprise application development or integration
• Web Development, including HTML and JavaScript
• Experience with MAC OS applications troubleshooting
• Experience in technical documents writing (in English)
— Advanced Microsoft Outlook user skills would be a bold plus
• Basic XML knowledge
• Basic understanding of SQL database
• Ability to travel abroad for onsite customer workshops and events (1-2 weeks)

We offer
• Friendly, informal, and knowledge-sharing environment with smart people around you
• Chance to join a team and a company globally recognized for its cutting edge products
• Dynamic opportunity for professional growth
• Worthy salary (depends on skills, would be finally discussed on the interview)
• Unlimited vacation
• Ability to work efficiently from home during pandemic
• Premium medical insurance after successfully passed the trial period
• Corporate activities including common travels, ski, events, team building
• Partly or fully paid trainings (according to importance)
• Snacks and drinks in the office

Responsibilities
• Respond to Customer Support Cases and Escalations in a timely manner and maintaining high customer satisfaction
• Pro-actively monitor the customers’ activities and to resolve or escalate the customers’ issues
• Drive the issues resolution and custom solutions implementation
• Manage technical discovery sessions to gather Customer requirements
• Conduct Data and Configuration audits to verify integration prior to launch, and assist in other testing/QA activities in support of getting your Customers live
• Drive prove-of-concept projects
• Recommend best-practice approaches to integration, implementation, and product configuration, and provide technical instruction to Customer teams during Onboarding
• Partner with cross-functional teams. Work with Product Management, Support, and Engineering to translate Customer business needs and product feedback into new solutions. Assist Sales in setting up prospective customers for success in onboarding
• Be a reliable direct point-of-contact for the company’s customers (mainly located in the USA)
• Document the requirements and integration approach for the Customers
• Document the use cases and support cases in the knowledge base

About Revenue Grid

Revenue Grid is a Salesforce-native customer engagement toolset that helps you lead your team to repeatable revenue. We are a US-Ukrainian software development company, headquartered in the USA.

We started back in 2005 and since then have become a world leader in enterprise systems automation, covering the full sales cycle from getting the first touch to closing and upselling, Revenue Grid allows you to analyze, execute and lead your growth strategy.

Unlike other platforms, Revenue Grid fully integrates with your CRM and all communication channels, allowing you to align customer-facing teams around a unified sales approach, make reps exponentially more productive and engage your customers in meaningful communication to maximize revenue.

The ideas are born in Kyiv, the solutions are developed in Kyiv, and the products are used all over the world. Hundreds of thousands of active users work easier and more productively because of the engineering thought and skill of our team.

Our technologies are recognized and licensed by Microsoft, Oracle, SAP, Salesforce and other tech giants. Invisible is Gold Microsoft Partner, Salesforce ISV Partner, Oracle OEM Partner, and SAP OEM Partner. In 2019, our product called SmartCloud Connect was named Sales Technology of the Year.

Revenue Grid is not only about work, though. Having a good time and enjoying the atmosphere in the office is our priority. As a multinational team, we value honesty, respectfulness and fair play in business and in life. With a breathtaking view from our open-air terrace, you can always find our guys and gals lounging, playing or straight out partying.

If all of this sounds like your cup of tea, apply for our positions or just drop us a line and let’s get to know each other!

Company website:
https://revenuegrid.com/

DOU company page:
https://jobs.dou.ua/companies/invisiblecrm/

Job posted on 13 November 2020
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