SandSIV Switzerland enables leading companies to gather Superior Customer Intelligence. Through its end-to-end Customer Experience Management (CXM) platform, SandSIV directly contributes to increased operational efficiency, helps accelerate business performance and provides measurable impact on reve

Required skills

Technical knowledge or interest with the ability and to resolve technical challenges
Skills in maintaining documentation for dynamically evolving SaaS solutions
Good Technical English
Focus on quality
Attentiveness to details
Multi-tasking
Previous experience on relevant positions Skills in troubleshooting WEB applications (Chrome/Firefox DevTools)
Basic knowledge of HTML/CSS

As a plus

Basic knowledge of QA
Experience in working with API (via Swagger/Postman)
Skills in maintaining documentation for dynamically evolving SaaS solutions
Technical background

We offer

Competitive salary in EUR
Оffice 5 minutes metro Pechersk
All modern - quarantine sanitary requirements are taken into account in the organization of office work
Flexible work model: office, part time office/remote, full time remote (for non Kiev employees)
Free meals
Annual big paid vacation with flexible schedule and covered sick leaves
The opportunity of professional growth
Possible business trips to Switzerland
Welcoming atmosphere (awesome team of professionals always ready to help)

Responsibilities

Understand the product and write user guides, maintain current ones.
Track the progress of bug-fixes and improvements including following up on problem resolution to clients
Resolve or further triage product or service problems by clarifying and analyzing clients' complaints
Provide investigation on standard and non-standard client's inquiries
Analyze clients' business needs and provide them with necessary solutions
Listens and responds to clients' needs and concerns

Project description

SandSIV Switzerland AG enables leading companies to gather Superior Customer Intelligence. Through its end-to-end Customer Experience Management (CXM) platform, SandSIV directly contributes to increased operational efficiency, helps accelerate business performance and provides measurable impact on revenues and the bottom-line.

We are looking to strengthen our team which is currently developing the next generation of big data analytics for our Customer Intelligence Hub. If text classification/sentiment analysis, big data mining and predictive analytics are areas you would like to work in - this is the right place!

We are looking for a Customer Support Expert to work on a permanent basis in our team in Kiev

About SandSIV

sandsiv + enterprise Voice of the Customer technologies and services enable world leading organisations to gather superior customer intelligence that directly contributes to increased operational efficiency, helps accelerate business performance and provides measurable impact on revenues and the bottom-line.

Analyse customers’ cumulative experience across multiple touch points, multiple channels, and over time — manage the cross-functional, end-to-end experience that shapes the customer’s view of your business.

Company website:
www.sandsiv.com

DOU company page:
https://jobs.dou.ua/companies/sandsiv-ag/

Job posted on 12 November 2020
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