Loio is a Microsoft Word add-in that simplifies legal document review & editing. Released in 2020, Loio is designed to help lawyers and legal professionals to deliver tidy docs faster. We are a new tool with a growing team and an ambitious vision of helping lawyers in the US and Europe.

What we need:
— Experience in Customer Support and/or Sales activities - 6 months or more;
— Working in the night-shift schedule;
— Understanding of IT terminology;
— Proficient at using Mac OC;
— Upper-intermediate/Advanced English level (written and spoken) is a must;
— Excellent verbal and written communication skills;
— Being proactive with the customers;
— Understanding of how CRM systems work;
— Ability to be proactive with customers, asking their feedbacks and arrange demo calls presenting the product, engage with the customers as much as possible, handle customers' questions, complaints, and inquiries with the highest degree of knowledge, courtesy, and professionalism to help and interest the customer with our product.

Will be a plus:
— IT Education;
— Legal/ International Law Education;
— Lead generation experience;
— Excitement to learn new products/technologies and help customers;
— Familiarity with ticketing systems and CRMs.

What you will do:
— Proactive communication with users via live chat, phone, social media, etc.;
— Converting website visitors into leads;
— Providing lead generation activities;
— Conducting product research;
— Searching for similar software and testing it;
— Helping clients solve problems accessing our systems and websites;
— Develop trust and long term relationships with clients;
— Provide customers’ feedbacks/ ideas/suggestions about the product to the Development Team.

Our benefits:
— Medical insurance for employees;
— Possibility of training employees at the expense of the company;
— 20 days of paid vacation and 10 sick days — we value rest and recreation;
— We also comply with the national holidays;
— Modern and cozy office;
— A private chef in the office;
— Exciting team buildings;
— Modern lofty office with high ceilings, spacious workplace.

Feel free to contact me with any questions :)

About Phase One Karma

Phase One Karma (P1K for short) is a human-centered and product-passionate company. Just like we care about the people benefiting from our products, we care about the people we are working with.

We strive for excellence. Each person working at P1K is a master of their trade. We believe our success lies in empowering each team member and unleashing their potential.

Our work ethics could be described as passionate professionalism. That means we believe in what we do and want our projects to succeed.Empathy guides the way we communicate and collaborate at P1K. We treat each person with dignity and respect, and we oppose any forms of discrimination.

Our community includes people of various backgrounds and interests, and we welcome them all. Beyond developing inspiring products, we simply enjoy hanging around together. P1K’s internal world is built around an idea that work should be fun, meaningful, and to the point.

Company website:

DOU company page:

Job posted on 19 January 2021

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