We are looking for a Customer Care Manager for our game projects.

Requirements:
- Higher education;
- Excellent verbal communication and solid writing skills;
- Upper-Intermediate or higher level of English;
- Advanced PC/Internet user;
- Experience in a similar position (e.g., support, call-center);

Responsibilities:
- Provide timely and quality customer support;
- Bridging communication between the R’n’D team and our game community;
- Being the first point of contact for our VIP players;
- Respond to tickets in a helpdesk tool, reply to comments on Facebook, Instagram, Store reviews;
- Develop and maintain knowledge-base document and templates;
- Day-to-day communication with the development team;
- Escalation of the issues to QA, devs when required;
- Active participation in all of the processes related to the game;
- Sending reports to the game management with the overview of problems and issues that players are facing.

We Offer:
- Respectable salary;
- Being a part of a top game development company;
- Interesting long-term projects;
- Unlimited personal and professional growth opportunities;
- Free English courses;
- Willingness to work on a flexible schedule (from 9:00 to 18:00 / from 10:00 to 19:00 Mon-Fri);
- Comfortable working environment, ability to work from home during lockdown;
- Free Medical Insurance;
- Awesome corporate culture.

About SciPlay

SciPlay is a leading developer and publisher of digital games on mobile and web platforms, providing highly entertaining free-to-play games that millions of people play every day for their authenticity, engagement and fun.

SciPlay currently offers seven core games, including social casino games Jackpot Party Casino, Gold Fish Casino, Hot Shot Casino and Quick Hit Slots, and casual games MONOPOLY Slots, Bingo Showdown and 88 Fortunes Slots.

SciPlay utilizes a disciplined, data-driven approach to create a portfolio of games that spans markets and appeals to a wide range of players, and gathers and analyzes data to fine tune the game play experience and enrich its games.

SciPlay is a global organization powered by a culture of innovation. Our management team has more than 300 years of combined experience in the digital entertainment business and is supported by a diverse, collaborative team spanning three continents and five studios. Our executive leadership team emboldens our innovative, entrepreneurial spirit to guide us toward our goal of providing best-in-class player entertainment in the casual gaming industry.

Company website:
www.scipaly.com

DOU company page:
https://jobs.dou.ua/companies/come2play/

Job posted on 10 November 2020
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