Hello!

DexDigital is a product company engaged in the creation and promotion of content on Western markets. We are a full-cycle company - we cover the whole process from writing content and working with clients to development, administration and marketing.

We are looking for a Middle/Senior Customer Support Representative who attaches importance to develop communication skills with multicultural clients.

Your mission: to build up a relationship of trust with our English-speaking clients and provide them with superb customer service (we don't have cold calling).

What we expect from you:
- experience in Сustomer Support / Sales on the Western market;
- Advanced Level of written and spoken English;
- you know how to prioritize and effectively multitask;
- you are ready to take responsibility for your decisions and the decisions of your team;
- you know how to work under pressure and make sensible decisions;
- you know how to get along with anyone and resolve conflicts with minimal losses;
- you can provide turnkey solutions and find the best way out in case of force majeure.

Here are your tasks for the first 3-6 months:
- integrating yourself within the company;
- resolving support issues for customer inquiries received via emails, live chats and calls;
- building technical expertise in our CRM.

What else you should know:
- you can rich the opportunity to build a career and gain an experience that will serve you in a long-term perspective;
- education is an important part of the workflow and the culture of our company, we cover the cost of training;
- we provide an opportunity to realize your potential and implement your ideas;
- we have a corporate library and speakings clubs;
- the schedule is flexible - we mix 3 shifts (7:00 - 15:00; 15:00 - 23:00; 23:00 - 7:00), 2 night shifts per week are required;
- the company provides taxi to the morning and from the night shift;
- 10 vacation days and 5 days of sick leave per year;
- we like to have board games together and spend active weekends;
- unlimited coffee/tea, snacks and fruits, pizza day;
- our office is located in a 10-minute walk from Palats Ukraina metro station.

If you want to build a career in an ambitious company and become a manager in the future - send us your CV and we will discuss the details :)

About DexDigital

DexDigital - is an e-commerce business operating globally for more than 3 years now. We are second to none when it comes to world-changing ambitions, and our mission perfectly illustrates this aspiration.

Our primary focuses lie within product development and implementation, outstanding marketing and customer experience. We are not a service or outsourcing company - we have our own product line which we maintain on all of the levels.

If you want to be a change-maker and make a step towards your international ambitions — do not hesitate to apply.

Company website:
http://dexdgtl.com/

DOU company page:
https://jobs.dou.ua/companies/dexdigital/

Job posted on 9 November 2020
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