Tech Support Engineer (cloud storage) (offline)

With one of our teams growing we're looking for an experienced Tech Support Engineer who is passionate about cloud storage industry.

You'll be surrounded by people who are smart, passionate about cloud storage, and believe that world class service is critical to customer success. You will support and simplify the operational scalability that sustains cloud storage's insane growth. Your success will be measurable and visible.

On a "typical" day, support engineers might deep dive to root cause a customer issue, investigate why a metric is trending the wrong way, consult with the top engineers, or discuss radical new approaches to automate operational issues. If you are a talented, detail-oriented and enthusiastic professional who is passionate about providing exemplary customer service, and eager to learn new technologies, this position is for you!

Sounds like something right up your alley?

What You Will Do:
- explore the inner workings of S3 and other cloud services
- engage with team engineers to deploy, configure, and troubleshoot the services
- always be up to date with the cutting-edge technology
- grow technically and creatively

What you need:
- fluent command of English (both spoken and written)
- 1+ years' experience in support engineering, operations, maintenance, and process improvement and automation
- experience and/or knowledge of AWS cloud service
- customer oriented and responsible attitude

Will be a great plus:
- understanding of Linux and networking protocols such as HTTP, DNS, TLS
- AWS S3 certificate

What we offer:
- Fixed Schedule. US-oriented hours
- State-of-the-art offices. It is considered to be the best workspace in 2019, according to "The Village".
- opportunity to work remotely
- competitive compensation in USD
- financial and professional growth
- paid intensive training and trial period
- great management with no bureaucracy
- good bonuses for referring friends (referral program)
The cherry on top is you’ll get an IT business and support skillset second to none.

About SupportYourApp

SupportYourApp is a team of like-spirited people determined to make the world a happier place, one satisfied customer at a time.

We treat our team like our clients, surrounding them with an unlimited care, individual approach, and a wholesome positive experience.

We’re interested in people’s professional growth and invest in their development: most of our management was promoted within the company.

Working at SupportYourApp includes:

Team of like-minded peers
Flexible schedule
Greenhouse conditions for self-development
Creative and unique art-office (https://officesnapshots.com/2021/04/28/supportyourapp-offices-kyiv/)
Opportunity to work remotely
Cooperation with the world-known projects
Mind-blowing corporate events and social activities
Casual cooperative work environment
Amazing team connectivity
Responsive management interested in your growth

If you’re looking to:

Polish your language skills
Help customers around the world
Meet warm, intelligent people
Maintain life-work balance

Apply now!

SupportYourApp is a global company, striving for diversity and inclusion. We welcome people with various backgrounds and experiences. Bring your unique personality and thrive with us!

Check us on:

Instagram: https://www.instagram.com/supportyourapp/
YouTube: https://www.youtube.com/SupportYourAppTV
Discover our manifesto: https://www.youtube.com/watch?v=qYb9-CXQoKQ
Read more on our website: https://supportyourapp.com/
Our social activities: https://supportyourapp.com/social-activities/

We are a multinational company with unbiased views. The assessment of candidates is not affected by such characteristics as race, sex, color, religion, age, national origin, marital status, disability, veteran status, genetic information, sexual orientation, gender identity, or any other reason prohibited by law in provision of employment opportunities and benefits.

Company website:
https://supportyourapp.com/

DOU company page:
https://jobs.dou.ua/companies/supportyourapp/