Welcome to DMarket team! DMarket is an in-game item trading platform. It is enabling secure buying, selling, and trading of in-game items, to help developers attract more players, make more money, and increase the lifetime value of their game.

Hard skills
— More than 1 years’ experience in the same position or position of customer care expert, retention manager, VIP client manager.
— Experienced in providing a high level of customer support and understanding their needs.
— Strong customer service orientation.
— Familiar with customer care systems and practices.
— Experience liaising with internal development and technical teams, with the ability to gather required information.
— Excellent communication skills and a customer-oriented approach.
— Ability to prioritizing issues.
— Advanced level of English.
— Excellent knowledge of grammar.
— Fluent user of common software applications.

What we offer
— Team of like-minded professionals.
— Insurance.
— Unique project with modern technologies.
— Perspective of career and financial growth.
— Free lunches.
— Paid English classes.
— Budget for professional development.
— Chill-out zone with kicker, gamepad, VR.
— Coffee point with a real barista.
— Flexible timetable and modern office in the center of Kiev.

Duties
— Perform the role of personal account manager for each client that belongs to the category of VIP.
— Resolve product or service problems by clarifying the customer’s complaint; determining the root cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment for VIP clients.
— Build and maintain strong, long-lasting client relationships with VIP users.
— Provide dedicated customer support service for VIP client — handle the incoming inquiries from the VIP users via — chats, social networks and email.
— Alert product and engineering teams in case of urgent issues reported by customers.
— Launch the surveys and questioning.
— Synthesize customer feedbacks.
— Compose the reports on VIP clients ongoing issues, needs.

About DMarket

Welcome to DMarket team!

DMarket is an in-game item trading platform. It is enabling secure buying, selling, and trading of in-game items, to help developers attract more players, make more money, and increase the lifetime value of their game.

DMarket unlocks the multi-billion-dollar skins economy for game developers and players everywhere.

DMarket lets the world’s 2.5 billion gamers safely exchange virtual items across titles and platforms and make money from gameplay.

The first DMarket platform launched in 2018 to give game developers and players easy access to the multi-billion-dollar skins economy. Built on distributed ledger technology for transparent, secure transactions, the platform processes every operation in real-time using machine learning algorithms and AI-based predictions for pricing, demand, and availability.
In August 2019 DMarket launched the full set of trading features, including per-item SEO, item store, pre-orders, challenges, and cross-game promotion.

DMarket’s partners include Xsolla, Unity, 4A Games, GSC Game World, Playkey, Kiss Ltd., Tatem Games, Pantera Capital, and Latham & Watkins.

Join DMarket team today!

Company website:
https://dmarket.com/

DOU company page:
https://jobs.dou.ua/companies/dmarket/

Job posted on 4 January 2021
10 views


Для отклика на эту и другие вакансии на Джинне войдите или зарегистрируйтесь.
  Receive new jobs in Telegram