We are about building a team of Customer support agents who will respond to emails, reviews, and questions in chats 24/7 covering all the countries. Work will presume 2/2 with night shifts once or twice a week. A remote option is possible as well as working at the office.

Requirements:
● 1-2 years of experience in a Customer support role or similar ones
● Strong spoken and written English
● Self-motivation, reliability, and ability to work independently
● Focus on customer needs and good customer service skills
● High communicative abilities and patience

We offer:
● Working in a startup environment hand in hand with a young, open, and friendly team
● Opportunity to build a career and gain an experience that will serve you in a long-term perspective

Responsibilities
● Communication with users via live chat, App Store, Google Play, or e-mail in order to create a trustworthy and friendly atmosphere for the clients
● Making sure clients get the best experience using our brand 24/7
● Quick, polite, and accurate answering-back to customer requests and inquiries
● Close cooperation with the product team, suggesting special service improvements for users, based on feedback from clients
● NO cold calling involved whatsoever!

About Reface

Reface is the #1 face-swap app worldwide. It recently hit 50M installs and keeps growing. It was used by Snoop Dogg, Miley Cyrus, Britney Spears, Justin Bieber, and probably a bunch of your friends. We ranked #1 on the US App Store and hit the top charts in 100+ countries. Right now, we are a team of 70+ driven people (Kyiv office), including some of the world’s best AI/ML minds.

Company website:
https://reface.ai/

DOU company page:
https://jobs.dou.ua/companies/reface/

This job is no longer active.
Смотреть актуальные вакансии Customer / technical support Kyiv→.

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