We are about building a team of Customer support agents who will respond to emails, reviews, and questions in chats 24/7 covering all the countries. Work will presume 2/2 with night shifts once or twice a week. A remote option is possible as well as working at the office.

● 1-2 years of experience in a Customer support role or similar ones
● Strong spoken and written English
● Self-motivation, reliability, and ability to work independently
● Focus on customer needs and good customer service skills
● High communicative abilities and patience

We offer:
● Working in a startup environment hand in hand with a young, open, and friendly team
● Opportunity to build a career and gain an experience that will serve you in a long-term perspective

● Communication with users via live chat, App Store, Google Play, or e-mail in order to create a trustworthy and friendly atmosphere for the clients
● Making sure clients get the best experience using our brand 24/7
● Quick, polite, and accurate answering-back to customer requests and inquiries
● Close cooperation with the product team, suggesting special service improvements for users, based on feedback from clients
● NO cold calling involved whatsoever!

About Reface

Reface is a groundbreaking AI/ML startup shifting from THE face-swapping app to a platform. The social platform for personalized content creation and unlimited self-expression of the future. Let’s do this together ;)

Snoop Dogg, Miley Cyrus, Britney Spears, Justin Bieber, and a bunch of your friends have already tried Reface behind your back! Meanwhile, we are backed by the Andreessen Horowitz venture fund, the top AI/ML minds, and a team of talented, daring people doing it for love, glory, and cutting-edge tech

Reface app:
— won Вest of 2020 (Google Play)
— ranked #1 on the US App Store
— hit Top Charts in 100+ countries
— 100M installs in 14 months

And now we are working on something completely different that will change the whole concept of content making and consuming!

Company website:

DOU company page:

The job ad is no longer active
Look at the current jobs Customer / Technical Support Kyiv→.