Customer Support Specialist

API Nation is engaged in cloud data integration solutions using a microservice architecture in product development.
The company is based in two progressive towns San Diego, California and Kharkov, Ukraine.

Why work at API Nation:
Make an impact: This will be another year of dramatic growth and your projects will have a direct and significant impact on the company.
Our vision: We want to help our customers make more money by offering easy ways to integrate the apps they use. Your projects will directly help customers do that. How cool is that?
We love our customers: Customer experience and customer success are at the core of how we work.
Accelerate your growth: This is a ground floor of a software startup where everyone tells it as it is and no-one tolerates mediocrity. You will have a tremendous opportunity to grow and challenge yourself.

Your experience:
— High level of the English language (Upper-Intermediate)
— You are a great logical & creative thinking person
— Exceptional communication skills
— Ability to adaptable to frequent change
— Proven customer service skills is a huge plus
— Ability to be a real team player
— Self-starter and work with minimal supervision.
— Provides counsel, guidance and suggestions to our customers to adequately cover and protect what they value most. This is done by using upselling and cross-selling sales skills to educate customers and on new and existing products & services

Will be a plus:
— Working experience in the customer support area

Role details:
— Working schedule 5/2 — 15:30 to 24:00

Responsibilities:
— In this role, you will provide technical assistance to our software integration customers.
— You will work with customers, product managers, software developers and experienced co-workers.
— Answer user inquiries regarding our software integrations and resolve problems.
— Escalate Tier Two problems to the Software Engineer Team
— Reach out to new customers regarding their experience

Join API Nation and enjoy:
— Interesting and challenging projects
— Friendly team;
— Traveling to USA when needed;
— Regular performance reviews;
— Competitive salary;
— medical insurance;
— 20 working vacation days;
— Regular team events and activities;
— Career opportunities;
— Educational budget;
— Compensation of the tax payments.

Interview Stages
— Interview with a Recruiter — 30 minutes via Skype of in person
— Interview with a technical interviewer — 60 minutes via Skype of in person

You can find more information about the company and product on our website: www.apination.com

About Apination

Build software integrations on API Nation platform, a growing library of millions of pre-built integrations between applications to solve customer’s problems.

Company website:
http://apination.com

DOU company page:
https://jobs.dou.ua/companies/api-nation/