The SRE Support Engineer will support a DevOps pipeline for developers, QA, and Ops teams. This position will provide DevOps and Cloud Support primarily for AWS.

The client, is a fast-moving, highly technical team of people with the ambitious goal of bringing people better health and well-being through the best possible sleep experience. Simply put, we aim to be the leader in sleep. We combine our established expertise in creating comfortable, adjustable beds with the latest in sleep science, cutting-edge sensor technology, and data processing algorithms.

The SRE Support Engineer will support a DevOps pipeline for developers, QA, and Ops teams. This position will provide DevOps and Cloud Support primarily for AWS.


Knowledge, Skills & Abilities:

Experience in supporting developers of a cloud-based SaaS or IoT product
Cloud operation experience with AWS (required) and Azure
Automation of Java software builds using Scala, Maven, GitHub, and Jenkins
Deployment and configuration of services such as ECS / Docker, Aurora MySQL Server, Kafka/MSK, and ECS / Spark
Automating software builds and deployments using Jenkins, Terraform, Ansible, Chef, CloudFormation and other similar technologies
Scripting languages such as Bash Shell and Python
Experience in network management of both cloud (AWS VPC) and physical networks including subnetting, routing, ACLs, and VPN
Working knowledge and experience in supporting security standards such as Cloud Security Alliance STAR and HIPAA for infrastructure security and auditing
Monitoring using Cloud Watch, DataDog, SumoLogic, custom scripts, or similar service
Strong experience in troubleshooting applications/systems issues and root cause analysis
Strong interpersonal and communications skills

DataDog, SumoLogic, AWS Cloudwatch, Terraform, Ansible, Chef, Azure, Monitoring and Logging

Preferred Qualifications:

Bachelor’s degree in Computer Science or other relevant work experience
3-5 years of work experience in DevOps/SRE role for AWS based SaaS or IoT product

Collaborate with DevOps/Developers/QA to automate build, test and deploy using AWS ECS, Docker, Jenkins and scripting languages
Share responsibility for managing security and access control to Infrastructures, Applications, and Sensitive data.
Ensure high availability and perform disaster recovery when needed
Own incidents/issues, provide response to incidents and alerts
Troubleshoot issues and provide root cause analysis, and build knowledge database for known issues and fixes.
Planned Maintenance, Outage Management and Problem Management
Monitoring Infrastructure/Applications for critical environments
Continually help to improve DevOps tools, processes and procedures
Communicate clearly with teams via Slack and Email
Share responsibility for Production operations and other critical environments
We Offer

Exciting Projects: Come take your place at the forefront of digital transformation! With clients across all industries and sectors, we offer an opportunity to participate in creating market-defining products using the latest technologies.

Collaborative Environment: Expand your skills by collaborating with a diverse team of highly talented people in an open, laidback environment — or even abroad in one of our global centers or client facilities!

Work-Life Balance: GlobalLogic prioritizes work-life balance, which is why we offer flexible opportunities and options.

Professional Development: Our dedicated Learning & Development team regularly organizes certification and technical / soft skill training to help you realize your professional goals.

Excellent Benefits: We provide our consultants with competitive compensation and benefits

Fun Perks: We want you to love where you work, which is why we host sports classes, cultural, social and team building activities such as sports competitions and end-of-year corporate parties. Our vibrant offices also include dedicated GL Zones and rooftop decks where you can drink coffee or tea with your colleagues over a game of table football or darts!

About GlobalLogic

GlobalLogic is a full-lifecycle product development services leader that combines chip-to-cloud software engineering expertise and vertical industry experience to help our customers design, build, and deliver their next-generation products and digital experiences. By leveraging Agile / Lean MVP methods, cutting-edge technologies, and an integrated approach to experience design and complex engineering, we empower global brands such as Microsoft, BMC, Coca Cola, Samsung, Physio Control, and Roku to develop the “next big thing” in their markets. GlobalLogic is headquartered in Silicon Valley and operates design and engineering centers around the world, where we are continuously recognized as a top innovator and employer by organizations like Zinnov and Glassdoor.

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