Resource/Account Manager (offline)

Mobilunity is a provider of dedicated development teams aiming to bring European corporate culture to the Ukrainian IT-labor market. Throughout all the years of our existence and until now, we've been working hand in hand with European companies as our primary partners.
By our own example, we are proving that the dedicated team model works the best in all directions including employee's interests as people have always been our main asset. Joining Mobilunity you won't ever feel alone.

Now we are looking for a Resource/Account Manager to join our team.

FEW WORDS ABOUT THE IDEAL CANDIDATE:
- We need someone with a background of working with clients/HR (both – would be ideal);
- People-oriented, challenge-oriented, results-oriented personality;
- Energetic + initiative AND calm + the tact sense at the same time;
- Passionate and caring;
- Good communicative skills + good English, both spoken and writing (Upper-intermediate level);
- Experience of work with Gmail/Word/Excell, Drive.

Responsibilities:

AS AN ACCOUNT MANAGER:
- Serving as the lead point of contact for all customer’s matters and helping customers through email, phone, and in-person meetings;
- Ensuring the timely and successful delivery of our services;
- Engaging in organizational issues, processes, and workflows in order to help teams operate more effectively;
- Collaborating with teams to facilitate client’s needs fulfillment and to improve the quality of cooperation;
- Assisting with challenging client requests, resolving complaints and preventing additional issues by improving processes;
- Business trips arrangements;
- Invoicing plan preparing, sending, monitoring, together with payments and accounting paperwork collection.

AS A RESOURCE MANAGER:
- Organizing and maximizing the effective work of every “subordered” person;
- Responsible for administrative, disciplinary, and organizational questions (workday schedule, planned vacations, sick leaves, lateness, etc);
- Responsible for motivation and professional growth of employees and caring about the development of the team`s attitude and discipline;
- Gathering, organizing, reporting, and sharing feedback from customers, management, and team;
- Understanding projects involvement and tasks and assignments clearness and DOability to the resource;
- Knowing, managing, and propagating Company’s values, principles, and work awareness in daily communications.

Joining the team you will get:
- The friendliest community of like-minded IT-people
- Open knowledge-sharing environment - exclusive access to a rich pool of colleagues willing to share their endless insights into the broadest variety of modern technologies
- Paid vacations and sick leaves, including 5 paid days per year that don't require a sick note
- Fair salary and 100% taxes coverage - don't worry about possible taxes raise - we will get you covered ;)
- Remote mode during quarantine period and perfect office location after: city-center, 900m from Lukyanivska metro station, a green and spacious neighborhood with lots of cafes and supermarkets nearby
- No open-spaces setup - separate rooms for every team's comfort and multiple lounge and gaming zones on all of the 3 floors;
- Neverending fun: sports events, tournaments, music band, multiple affinity groups

About Mobilunity

Small projects and a small team highlighted the humble beginnings of Mobilunity. Emboldened by the vision of General Manager and Owner Cyril Samovskiy, the company set out to become a premier vendor of development services operating in Ukraine. With clients that stretched from Europe to Canada Mobilunity slowly began to build a presence within the tech world. The projects varied from development to design and laid down the foundation for what would soon prove to be future growth and success.

Company website:
https://mobilunity.com/