Miratech is looking for a Professional Services Engineer ( Implementation & Support ) to join our friendly team.

About the customer
This project is uniquely positioned to help companies bring their people, insights, and customer channels together to effectively drive today’s customer conversation. Our software directs more than 100 million interactions every day, maximizing the value of customer engagement and differentiating the experience by driving personalization and multi-channel customer service, as well as extending customer service across the enterprise to optimize processes and performance of customer-facing employees

4+ years of experience in telecom field as engineer.
Knowledge and practical experience with contact centres.
Experience with network protocols.
Experience with OS and DB administration
Excellent soft skills, successful history of communication with customers
Understanding of SIP infrastructure, including SIP protocol, SBC solutions, load balancing, etc.
System administration skills will be a plus
Experience in communications with customers representatives
Be able to focus on client's needs
Be able to understand and analyze business needs with regards to call center implementation to develop, design and help deploy state-pf-the-art call center solutions.

Be the direct point of technical contact to provide high quality consultancy for Genesys solutions to customers
Installation, troubleshooting and support of Genesys products
Contribute to the solution architectural design, amongst other disaster recovery and high availability
Automation of deployment and migration tasks
Conducting technical Knowledge Transfer sessions for members of customer teams and for other Genesys PS Consultants
Contribute to the Genesys contact center switchover to production state

Additional Information
We offer

Strong career opportunities for professionals
A variety of international projects and mobility across projects
Professional development support and professional certification opportunities
Competitive compensation, advanced bonus systems
Paid vacations and paid sick leaves
Flexible work schedule with a possibility for teleworking
Corporate health insurance program
Foreign languages classes and communication with native speakers
Corporate mobile service compensation in case there’s business need
Modern and conveniently located offices with good working conditions

About Miratech

Miratech helps visionaries to change the world. We are a global IT services and consulting company that brings together global enterprise innovation and start-up innovation. Today we support digital transformation for the largest enterprises on the planet.
By partnering with both large and small players, we stay at the leading edge of technology, remain nimble even as a global leader, and create technology that helps our clients further enhance their business. Our culture of Relentless Performance enables over 99% of Miratech’s engagements to succeed by meeting or exceeding scope, schedule and/or budget objectives since our inception in 1989.

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Job posted on 16 October 2020

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