Best Casino in the AskGamblers Awards! We are a new generation online casino launched on St. Patrick’s Day in 2017. Available in 6 languages, we are a Curacao and Malta-licensed operator which has enjoyed a meteoric rise in popularity and revenue, winning at the same time numerous industry awards.

We are a young team of talented specialists.

At the moment, we have an open position of Head of Support. If you are inspiring, enthusiastic, customer-oriented, and enjoy working with people, the position is YOURS! ♥️

Responsibilities:

— Lead customer success department (hire, manage and motivate);

— Improve customer lifetime value (LTV);

— Develop new channels for interaction with users (chat, messengers, phone, etc...);

— Improve the team’s KPI;

— Develop ways for support processes automatization;

— Train newcomers and prepare tutoring materials;

— Be a true leader by motivating the team and making the working atmosphere productive and comfortable for everyone;

— Work closely with COO to ensure users’ needs are heard.

Requirements:

— English (advanced level).

—Experience in iGaming marketing..

— 2+ years experience in managing medium (5-10) support teams (B2C);

— Previous experience as a support agent (front-line);

— Excellent communication and writing skills;

— You know how to make both your clients and your team happy and satisfied.

— Be ready for extensive training starting from the support department theory of work to Sotswiss's platform :)

About King Billy

A fast-growing international company. King Billy provides customers verity of fun and attractive games, huge jackpot, together with first-class customer support service.

Company website:
https://www.kingbillycasino.com/

Job posted on 15 October 2020
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