Your role will impact our customers immensely because you will help them realize their sales objectives through the use of Cotano. You will understand our customer’s needs and proactively help identify ways in which they can interact with Cotano to increase their sales productivity and revenue.
Cotano is building its Customer Success team and we are looking for customer-focused individuals to join us! Our Enterprise Customer Success Manager has many responsibilities from on-boarding Enterprise clients and setting them up for success to deepening relationships with our existing customers and increasing the value they get from our services to keep their retention high.
What You’ll Do
- Manage all users & portfolio of Enterprise customers by proactively supporting them.
- Maximize users and customer retention metrics high.
- Become a Cotano product expert and use this knowledge to effectively guide customers to grow their metrics and revenue.
- Track and improve the health status of each of your customers.
- Ensure product adoption by onboarding new customers and new sales teams.
- Develop best practices for new customer onboarding and customer growth/renewal to ensure ongoing customer success.
What You'll Need
- 2+ years in a customer-facing role managing complex accounts.
- Passionate and excited about the prospect of helping build out our Scaled Customer Success processes.
- Quick learner and can work effectively in an ever-changing startup environment. Always looking for an opportunity to continuously learn, grow and give/receive feedback.
- Proactive mindset and excellent time management skills.
- Willing and able to travel abroad.
- Strong written English and good communication skills.
- Good written Czech & Slovak (ideally) and good communication skills.
What We Give For You
- Stock options/shares as a unique opportunity by joining on an early stage.
- 4X bigger compensation plan (than the market average) since we love & support result-driven paradigm.
- Flexible time off.
- Work with the team of equals. We don't waste time on bureaucracy and micromanagement. You'll have the full power to make decisions.
- A well-managed organization with OKR on strategy level and Scrum on tactics level in both product and business teams.
- Work within an interesting industry with thousands of salespeople as our users.
- Process-driven environment: mentoring, analytics, and learning sessions daily.
- Access to the mind & ideas of the very top entrepreneurs from the Advisory Board who are the top sales executives from unicorn $1B startups.
- Office located in the center of Kyiv (2 min from Klovskaya metro station).
- Brand new office coming soon!
- Teambuildings which we strive to do every month.
Cotano is a sales productivity platform that enables field sales teams to increase their productivity by 6x with a lot of automations, gamification and personalisation in Cotano. It gave us thousands of users who love Cotano showing 88 NPS.
Cotano is trusted by Glovo, Leroy Merlin, Baker Street and many more global companies of all sizes.
Job posted on
10 October 2020