Tier 1 Support Role (offline)

What you'll be doing:

- Communicate with customers over email, chat, and phone
- Triage Inbound Support tickets by categorizing them according to predefined requirements
- Manage and resolve Tier 1 Tickets, escalate Tier 2 tickets to Tier 2 team
- Become a Bizzabo product expert and provide to customers best practices on product usage
- Bring your creative thinking, strategies, and ideas to advance Bizzabo’s growth
- Learn from others and develop yourself as a customer service professional

Who you are:

- 2-3 years experience in a successful customer support role in a B2B SaaS company
- Have excellent verbal and written communication skills in English - A MUST
- Are available to work in rotating shifts to support our 24/7 coverage - A MUST
- Familiar with Zendesk
- Someone who enjoys talking to people
- A great communicator who can easily explain complex issues
- Have a customer-focused attitude and put customers first in all interactions
- Goal-oriented, motivated, and able to adapt quickly
- High level of organization and great attention to detail
- Uses a great sense of humor to overcome any obstacle
- Managing and resolving support tickets is a breeze for you
- Basic knowledge of HTML and CSS - A PLUS

About Adaptiq

Adaptiq is a technology hub specializing in distributed R&D setup and software-managed services. Our teams create solutions for fast-growing product companies and leading startups from the USA, Israel, and Europe.

We specialize in designing and developing platforms, SaaS applications in such domains as cybersecurity, authorization & identity access management, healthcare, and logistics.
We dream, think and go big
Headquartered in Israel with delivery centers in Ukraine, Poland and Romania, we are a remote-first company with more than 100 experts.

Adaptiq is about talented people who have ambitions, drive, and who are curious.
We work with outstanding people and try to bring WOW factor in everything we do.
We always stay human and promote a culture of honesty.

Company website:
https://www.adaptiq.co

DOU company page:
https://jobs.dou.ua/companies/adaptiq/?from=djinni_job