We are looking for customer support agent with good English. Your main responsibility will be providing customers with information about financial instruments and services of the company via chats and emails.
Plus500 is a successful global software company that offers a leading CFD trading platform. The company is public-listed at the London Stock Exchange since 2013. The Group enables retail customers to trade CFDs in more than 50 countries and in more than 2,200 different underlying global financial instruments comprising equities, ETFs, foreign exchange, indices, options and commodities.
Provide information about financial instruments and services of the company;
Respond to customer requests for installation, registration and regular operations with client's software;
Provide support regarding technical, trading and financial issues to customers queries by email and chat;
Verify the request details with the customer;
Research and answer questions and solve problems for a complete customer's satisfaction;
Follow up on the successful completion of each case;
Fluency in the English language;
Good computer literacy;
Excellent typing skills;
Analytical and problem-solving skills;
Ability to prioritize tasks and work with minimal supervision;
Financial/Economic background or education will be considered as an advantage;
Customer service experience will be considered as an advantage;
Willingness to work on night shifts;
What we offer:
Great opportunity for professional and personal development within a fast-growing company;
Extensive training programs;
Competitive remuneration package;
Excellent working conditions;
Cooperative team environment;
About SD Solutions
SD Solutions is Kyiv based outstaffing company with its clients located in Israel, UK and US. Our turnkey staffing services include providing professional developers, development teams, and research & development centers. We are looking for candidates that will work for different Israeli, UK and USA data-driven companies that are engaged in various areas of the IT domain.
Cool staff we offer:
• Improve your English, cause all correspondence is going to be in English.
• Work from home, if you want to, a couple of days a week. (after the trial period).
• Lunches on our expense:)
• Come and meet your team fellows in Israel. (after about a year).
P.S.: Our office is located near the Golden Gate metro, but what is more important, we have a truly friendly atmosphere.
Join us today!
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Job posted on
30 September 2020