We invite for cooperation DEVELOPMENT RELATIONS/ SUPPORT ENGINEER (ATLASSIAN)

WE ARE

Our Client is a worldwide known enterprise software company that develops products for software developers, project managers, and content management. It is known for its issue tracking application and its team collaboration and wiki product. It serves over 60,000 customers globally. It is multinational company with development offices across the world.

At this moment, SoftServe team is working on nearly 10 different subprojects/products for this client. Our customer is a technically mature company with huge expertise and innovative approach, widely using new technologies existing on the market (big data, analytics etc.)

The project is related to newly announced cloud-based team business communication and collaboration tool.

YOU ARE

Having basic technical background – development experience is preferred.
Understanding of how API works & interested in working with it.
Having great communication & analytics skills.
Willing to help people & improve the things.

YOU WANT TO WORK WITH

Requests/tickets from external developers on API.
Internal corporate tools & developments teams.
Atlassian Developer Community/DevHelp.

TOGETHER WE WILL

Monitor incoming requests via different communication channels, responding to users, vendors, 3d party developers and company staff.
Help external developers to build their apps.
API documentation updates.
Analyze incoming feature requests.
Collaboration with API development team to negotiate incoming requests.
Identify most popular requests & create own templates.
Improving support workflow.

About SoftServe Kharkiv

SoftServe is the largest Ukrainian IT company, a team of 5,500+ thinkers and makers, true professionals and good people. We like what we do and do it well. For us, that means a lot.

From engineering to architecture, business analytics to project management, artificial intelligence to customer support solutions, and so much more — choose from a variety of paths and grow your dreams.

Our company isn’t just about technology — it’s about open-minded people who love technology, and use it to extend boundaries and connect people, businesses and ideas for the better. We encourage that passion by helping our employees not only build great careers but live great lives.

• We inspire creation without pushing, and appreciate imagination.
• We inspire true dialogues, passionate debates, and friendly jokes.
• We speak sense.
• Whatever the topic, we stay human

We understand that the best way to build our future is to help you build yours. To assist you with development we have created a special SoftServe University offering an array of IT courses for those willing to start career, as well as certification center, various soft and hard skills trainings for associates. Growing together, we build our common future!

Check out our website for more details.

Company website:
https://softserve.ua/

DOU company page:
https://jobs.dou.ua/companies/softserve/

Job posted on 30 September 2020
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