Portuguese Customer Support Agent (offline)

Canadian product company that develops and support of a business management system for small and medium wellness studios like fitness, dancing, music schools, etc. 180 people worldwide / 23 people is Kharkiv office.
Now we are looking for Portuguese Customer Support Agent to Kharkiv office.
Main responsibilities:
- Addressing business customer requests (tickets, calls)
- Escalate feature requests and bug reports to the appropriate team
- Ensuring customers' satisfaction
Requirements:
• Upper-intermediate level of English or higher
• Upper-intermediate level of Portuguese
• Common Sense
• Analytical & Research Skills
• Focus on Details
*There is an entrance test
Will be a great plus:
- Foreign Languages Bachelor degree is preferred, but not necessary;
- Experience as a Customer Support agent
We offer:
• Competitive compensation depending on skills and experience level (Appraisals and Salary Review – twice a year);
• Experienced colleagues who are ready to share knowledge;
• Study and practice of English: courses and communication with colleagues from different countries;
• The ability to focus on your work: a lack of bureaucracy and micromanagement;
• Friendly atmosphere, concern for the comfort of specialists;
• Modern office located in the Business Center - Class A;
• Flexible working hours

About 1WorldOnline R&D Center

1World online R&D Сenter (before 2021 Business Automatics) was founded in 1998 and since then has been successfully helping our partners to advance their businesses. The company specializes in developing web and client-server applications, designing websites and IT consulting. We provide the whole complex of software engineering services and unique IT solutions as well as build dedicated teams for our partners. Having our own developer team, administrators and managers, we aspire to give the fast, effective and optimum solutions, which meet partners'​ needs.

Main domains we have gained expertise in:
- Enterprise Management;
- Salary Management;
- E-Commerce;
- Logistics;
- Medicine;
- Call Center Management;
- Marketing;
- Statistics.

Our team has been building server-client applications integrating additional devices like beacons, RFID, car alarms and many more since the time when IoT was yet to become the mainstream.

Main technology stacks are .NET and PHP, Java (Spring), Python, JS React, JS Vue, jQuery and ExtJS, though we practice a lot of related technologies and are always ready to include a new and cool one in our tool set.

The company is interested in building long-term business relations with customers. The majority of our partners trust us their projects and have stayed with us for years. We believe it to be the best evidence of the professional approach. Our services are a unique combination of over than 23-year experience of design, development, testing and support of IT systems.

Company website:
http://ba-devlab.com

DOU company page:
https://jobs.dou.ua/companies/business-automatics