A Canadian product company that develops and supports its a business management system for small and medium wellness studios. 180 people worldwide / 23 people to Kharkiv office
Now we are looking for Portuguese Customer Support Agent to Kharkov office.

Canadian product company that develops and support of a business management system for small and medium wellness studios like fitness, dancing, music schools, etc. 180 people worldwide / 23 people is Kharkiv office.
Now we are looking for Portuguese Customer Support Agent to Kharkiv office.
Main responsibilities:
- Addressing business customer requests (tickets, calls)
- Escalate feature requests and bug reports to the appropriate team
- Ensuring customers' satisfaction
• Upper-intermediate level of English or higher
• Upper-intermediate level of Portuguese
• Common Sense
• Analytical & Research Skills
• Focus on Details
*There is an entrance test
Will be a great plus:
- Foreign Languages Bachelor degree is preferred, but not necessary;
- Experience as a Customer Support agent
We offer:
• Competitive compensation depending on skills and experience level (Appraisals and Salary Review – twice a year);
• Experienced colleagues who are ready to share knowledge;
• Study and practice of English: courses and communication with colleagues from different countries;
• The ability to focus on your work: a lack of bureaucracy and micromanagement;
• Friendly atmosphere, concern for the comfort of specialists;
• Modern office located in the Business Center - Class A;
• Flexible working hours

About Business automatics

Business Automatics JSC was founded in 1998 and since then has been successfully helping its customers to advance their businesses. The company specializes in developing web and client-server applications, designing websites and IT consulting. We provide the whole complex of software engineering services and unique IT solutions. Having our own developer team, administrators and managers, we aspire to give the fast, effective and optimum solutions, which meet customers’ needs.
The company is interested in building long-term business relations with customers. The majority of our partners trust us their projects and have stayed with us for years. We believe it to be the best evidence of the professional approach. Our services are a unique combination of over then 18-year experience of design, development, testing and support of IT systems.
Currently our team consists of 35 skilled engineers of different technologies. We also have 4 PhD on-board experts. Doing our best to deliver the highest quality service to the current customers, we are always looking for new interesting projects and partners to cooperate with and to learn something beyond from them. We hope that our new partnerships may not only be a fruitful business, but will also bring us new interesting challenges and experience.

Company website:

DOU company page:

Job posted on 28 September 2020

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