Primary responsibility is to provide expertise in local, wide area and wireless network architecture, design and implementation, unified communications, VoIP and video, network security and tier 3 support.

Requirements and duties:

• 8+ years hands on experience in architecture, design, implementation and support of infrastructure in a large
complex corporate environment
• Network architecture design, optimization, capacity planning, maintenance, and support
• Cisco UC (CUCM/Unity/ExpressWayC-E/IM&Pressent/))
• Cisco Contact Center(CVP/CUIC/Finesse/HDS/VXML).
• Debug and troublushutting CVP/ICM scripts
• Nice Record System and WFM
• High availability, load balancing and disaster recovery design of networks and collaborative systems
• Designing and optimizing data, VoIP and video networks
• Expert level skills in Cisco IOS and IP networking including VLANs, dynamic routing protocols, firewall rules, wired and wireless security (IPS, IDS, Hardening)
• Expert level configurations of routers, switches, firewalls, gateways, collaboration systems
• Experience with system and stress testing, lab environments and installation
• Experience in providing senior level/tier 3 support
• Experience in configuration and management of network monitoring and alerting systems
• Experience with VoIP, queues, call distribution, PRI, SIP trunks
• Successful track record in analysis, design and execution of interdepartmental business processes
• Demonstrates leadership with strategic influencing skills
• Experience supporting organizations with SAP applications is advantageous
• Adhering to Service Level Agreements (SLAs)
• Strong negotiating and conflict resolution skills
• Ability to coach and motivate junior level staff
• Customer focused and a team player with the attitude to
provide excellent customer service
• Experience with ServiceNow an asset
• Experience with BYOD and mobile device integration an
asset (BES, Cisco)

• Expert knowledge of Cisco switches, routers and ASA firewalls;
• Mastery-level understanding of IP networking
• Intermediate to advanced knowledge of Microsoft products, including Active Directory
and Exchange
• Strong understanding and experience with unified communication technologies and
protocols including presence, SIP, QoS, voicemail, MS Outlook integration, call centre,
voice recording, VoIP and video (teleconferencing)
• Practical experience within the disciplines of storage area networks, server, and hypervisor
technologies at a foundational level
• Strong incident management
• Works on continuous improvement and optimization activities and communicates back
to management
• Configuration and maintenance of Cisco networking hardware and applications
• In-depth knowledge and experience with TCP/IP, SIP, QoS, IPSec, CA, security
certificates, RADIUS, AD, DNS, DHCP, MPLS
• Strong verbal and written communication skills and strong customer service orientation
with team-oriented spirit;
• Ability to lift/move 20-30lb equipment
• Knowledge of OpenText systems (optional)
• Blackberry Enterprise Server 10 (optional)
• Knowledge of Call Centre application
• University degree in Computer Science, Computer Engineering or equivalent
• Cisco certifications CCIE, CCNP (R&S, collaborations, wireless, security) or equivalent
• MCSE (desired)

Network and Collaborative Systems Design, Enhancement and Management :
• Work closely with IT staff and business to ensure efficient and optimal working of corporate networks and collaborative systems
• Study, recommend, initiate and procure solutions for expanded capacity, features and capabilities, or business requirements through RFP/RFQ process
• Monitor, troubleshoot, identify and remedy areas of congestion, degraded quality, degraded speed, or compromised security
• Monitoring and management of infrastructure for continuous uptime and SLA maintenance
• Work with project team to define support, ensuring knowledge transfer plan and training take place before projects move to production
• Share knowledge and learning with other senior and junior networking group members, serving as a conduit for knowledge transfer
Tier 3 Support, Risk Management & Compliance:
• Work quickly on open tickets assigned to group
• Participates in impact analysis where applicable for related ticket issues
• Work to ensure support processes and tools are in place for support
• Follow the incident management processes and procedures and provide valuable feedback to help continuously improve the processes
• Participate in the review of Audit results and compliance action plans for IT group
• Reports on risks, trends and service gaps to IT leadership
Communications and Collaboration:
• Communicate IT Network, Security and Collaboration policies and procedures to appropriate audiences
• Creates effective correspondence, instruction and guidance to all company employees when needed
• Works with business and IT to set proper expectations for provided support i.e. expected completion of work items
• Create and actively maintain network and collaboration technical configuration documents and topology maps
Resource Management :
• Provide effective guidance to junior staff
• Identifies and initiates corrective actions related to operations support function (as required)
• Identify gaps for formal training to be administered to staff
• Work with other Senior IT staff to get the appropriate resources to completed required tasks.

About GeeksForLess

Our company has come a long way from the small projects implementation to the level of established trust relationships with the world's IT Leaders. We are proud of our highly professional teams of developers located in in Mykolaiv, Lviv, Kyiv(Ukraine), and Clark Freeport Zone, Angeles City, Philippines. We constantly invest in the comfort of our employees.

Company website:

DOU company page:

Job posted on 24 September 2020

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