Revenue Grid is a Salesforce-native customer engagement toolset that helps you lead your team to repeatable revenue. Covering the full sales cycle from getting the first touch to closing and upselling, Revenue Grid allows you to analyze, execute, and lead your growth strategy.

Required skills
Required skills and qualifications:
— Excellent spoken and written English is a must
— Bachelor’s degree in Computer Science, Information Technology, Engineering or related field
— Minimal 2 years of experience in a similar position (application support in a software development company)
— Web-based applications support experience
— Experience with Jira and Confluence
— Experience with application logs investigation and interpretation
— Strong analytical, troubleshooting, and problem-solving skills

As a plus
Would be an advantage:
— Cloud services support experience
— Understanding of CRM / ERP / Business applications
— Experience in technical documents writing (in English)
— Experience in MS Exchange, MS Office365 and MS Outlook administration or support
— Experience in MS Azure and Azure Application Insights telemetry analysis
— Familiar with XML and JSON data formats, SOAP API, REST architecture
— Knowledge of HTML, CSS, JavaScript, SQL

We offer
What we offer:
— A friendly, informal, and knowledge-sharing environment with open-minded people around you
— Chance to join a team of professionals in a company globally recognized for its cutting-edge products
— Dynamic opportunities for professional growth
— Unlimited vacation
— Great medical insurance
— Corporate activities including corporate trips, skiing, parties, and other team-building events
— Partly or fully paid extra professional training and courses (when needed)
— Snacks and drinks in the office

Responsibilities
The main duties:
— Provide the 2nd line of application technical support for the company’s software products
— Directly collaborate with the technology partners and customers (mainly from the US and EU)
— Communicate internally with project management, development, QA, and CSM teams
— Report bugs and improvements into products
— Document common support cases in the company’s knowledge base

About Revenue Grid

Revenue Grid is a Salesforce-native customer engagement toolset that helps you lead your team to repeatable revenue. We are a US-Ukrainian software development company, headquartered in the USA.

We started back in 2005 and since then have become a world leader in enterprise systems automation, covering the full sales cycle from getting the first touch to closing and upselling, Revenue Grid allows you to analyze, execute and lead your growth strategy.

Unlike other platforms, Revenue Grid fully integrates with your CRM and all communication channels, allowing you to align customer-facing teams around a unified sales approach, make reps exponentially more productive and engage your customers in meaningful communication to maximize revenue.

The ideas are born in Kyiv, the solutions are developed in Kyiv, and the products are used all over the world. Hundreds of thousands of active users work easier and more productively because of the engineering thought and skill of our team.

Our technologies are recognized and licensed by Microsoft, Oracle, SAP, Salesforce and other tech giants. Invisible is Gold Microsoft Partner, Salesforce ISV Partner, Oracle OEM Partner, and SAP OEM Partner. In 2019, our product called SmartCloud Connect was named Sales Technology of the Year.

Revenue Grid is not only about work, though. Having a good time and enjoying the atmosphere in the office is our priority. As a multinational team, we value honesty, respectfulness and fair play in business and in life. With a breathtaking view from our open-air terrace, you can always find our guys and gals lounging, playing or straight out partying.

If all of this sounds like your cup of tea, apply for our positions or just drop us a line and let’s get to know each other!

Company website:
https://revenuegrid.com/

DOU company page:
https://jobs.dou.ua/companies/invisiblecrm/

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