SOC Engineer (offline)

Responsibilities:

Monitoring our production environments and reacting fast to prevent or reduce customer visible impact.
Accurate Escalation of incidents when required
Communication of production issues to key stakeholders
Troubleshooting, reproducing and mitigating issues in our production environments
Incident management of high severity issues impacting our sites and services 24 by 7
Creating automation and tooling for the SRE team to improve our processes
Working on the Platform & Reliability Engineering backlog to improve how we operate our services in production
Supporting service prior to go-live through pre-launch reviews
Participating in Wargames to test our operational response and Identify areas of weakness in our platforms.

Requirements:

Incident Management experience
Strong Troubleshooting, problem-solving and investigative skills
Experience operating a production environment
Excellent communication skills
Experience of working in an agile environment to deliver software
Experience of Scripting / Automation

Desirable:

Worked with C# .net, Java, Python, Ansible
Experience of ELK, Splunk, Prometheus, Graphite, Grafana
Experience of AWS or Other cloud providers
Used APM Tools in production before
Operated a production Windows or Linux Environment
Experience of working in an Agile Environment
Worked a shift pattern before

What's in it for you:

We’ll believe and trust in you and your abilities. So you and your team will have the authority to make the technical decisions you need to meet your responsibilities to the rest of the platform and company
An environment in which good, evidence-based arguments are always listened to, and will win out
Regular 1-to-1 meetings with your manager, with support and guidance to set and then meet personal career objectives
An open, friendly and fun environment; we have a relaxed dress code and regular social events
Regular hackathons – use your imagination, ideas and technologies of your choice to innovate and deliver prototypes of new products

About Ciklum International

Ciklum (www.ciklum.com) is a leading global product engineering and digital services company, serving Fortune 500 and fast-growing organisations.

Headquartered in the UK, Ciklum has 4,000+ software developers, designers, product managers and data scientists around the world building tailored digital solutions that leverage emerging technologies. Ciklum specialises in enabling digital transformation for some of the largest household names in the digital economy.

The Company empowers its clients and people to exceed their potential and pursue the extraordinary.

Join one of the top 10 employers in Ukraine, according to Forbes.
Boost your skills and make a difference with cutting-edge projects, skilled colleagues and the latest tech stacks.

Company website:
https://www.ciklum.com/

DOU company page:
https://jobs.dou.ua/companies/ciklum/