Support Engineer (offline)

Responsibilities and Duties

— Provide timely technical support to our customers as 3rd level of support.
— Work with ServiceNow as a platform for MobiChord application and the ServiceDesk tool.
— Work with Incidents escalated from 1st Level.

— Deep investigation of customer issues and root cause analysis.

— Collaborate with development and operations team on bug fixing.



We are looking for a person who is excited to dive deep into the world of telecom service management and to become a telecom subject matter expert and help drive our efforts in this area.


About you:

— 2-3 years of experience in Product Level 3 support.

— Have excellent verbal and written English communication skills(C1 +)

— Service and customer-oriented mindset

— Demonstrated ability to troubleshoot technical issues.

— Working knowledge of the components in a web application stack.

— Experience working with dynamic HTML components: AJAX, JavaScript, CSS, XML, HTML, XHTML.

— Must have basic object-oriented programming skills (Java strongly preferred.)

— Understanding of SQL and database concepts

— Ability to read/write JavaScript(basic knowledge)

— Ability to articulate technical subject matter in a clear and easy to understand manner.

— Knowledge of basic ITIL concepts

— Jira experience

— Creative problem solver

Will be a plus:

— Experience in SaaS Level 3 Product support

— ServiceNow Administrator/Developer certification(or at least experience in ServiceNow)

About СPrime Studios

MobiChord is the Telecom Service Management company and we are changing the way telecom is managed. We do so by placing a service-oriented lens on the activities, tasks and processes involved in managing telecom.

Company website:
http://mobichord.com