Customer Support Representative (with Japanese) (offline)

Key responsibilities:
Communication with users via live chat, telephone and e-mail in order to create a trustworthy and friendly atmosphere for the clients.
Making sure clients get the best experience using our brands 24/7.
Quick, polite and accurate answering-back to customer requests and enquiries.
Provision of layers with information on all promotions they are eligible for, rules amendments, etc.
Assisting users with any technical issues they might have with help of technical specialists if needed.
Close cooperation with product team, suggesting special service improvements for users, based on feedback from clients.

Candidate requirements:
Perfect spoken and written Japanese
Self-motivation, reliability and ability to work independently.
Focus on customer needs and good customer service skills.
High communicative abilities and patience.

What you get:
Working in a friendly team, favorable for professional growth.
Opportunity of career development.
Competitive salary and additional benefits.

About BB Technology

BB Technology - international holding, which includes development of IT products, educational and content projects. We work for foreign markets with a focus on Europe, the US, Canada and Australia markets, as well as Africa, Southeast Asia and Japan.