1st Line Support Engineer (offline)

Responsibilities:

• Ensure the best quality of the service provided for our customers
• Incident management
• Incidents intake via phone, emails, or helpdesk
• Performing incident analysis
• Details/materials collection (stack traces, screenshots, logs, scanner files)
• Providing calls with clients
• Performing planned functional system monitoring
• Documentation update

Required skills:

• Upper-intermediate/Advanced English (written and spoken)
• Nice to have a technical background or basic IT education
• Experience working with helpdesk

As a plus:

• Pro-activeness in communication with the customer and 2nd line of support
• Highly motivated with a strong sense of responsibility, result-oriented
• Willing to gain new skills and learn new product
• Attentive to details; strong logical thinking

We offer:

• Competitive compensation higher than average on the market
• Paid 24-day vacation, compensation of educational courses
• Regular salary review based on employee performance
• Ability to learn from industry leaders and work with international clients
• Convenient office location in a quiet downtown area (Pecherska St.)
• Business trips to European countries
• No micromanagement: we encourage self-organization and trust
• English classes with the opportunity to upgrade your grammar and speaking skills
• Friendly, international democratically oriented team
• PS4, regular corporate events

About Edsson Ukraine

Edsson is a global technical accelerator for software development companies and large enterprises. We are helping clients worldwide improve their high-end software development through industry-leading software practices. Established in 2008, with headquarters in Amsterdam, Edsson delivers first-class, cutting-edge software solutions for international clients.

We create professional, creative, and empowering environment for our employees where they can grow and dive into exciting, international projects.

Our goal is to provide our team members with maximum opportunities to develop their skills and strengthen software development knowledge.

Build your career with us. Join our team!

Company website:
https://www.edsson.com/

DOU company page:
https://jobs.dou.ua/companies/edsson/