We are looking for Sr Support Engineer L2/L3 - Night Shifts - Kharkiv, Ukraine (we are a global fintech/hi-tech startup, our clients are Tier1 global banks).

Position Overview:

The Sr. Support Engineer will be responsible for providing Level 1/2 high quality and effective support to Fluent’s rapidly growing customer base.


• Respond to customers’ inquiries relating to information, product functionality and issues.

• Log and classify all calls and requests for assistance in Service Now

• Recognize and escalate recurring problems, inferior processes or outdated procedures.

• Perform configuration modifications, documenting troubleshooting and problem resolution steps.

• Work on assigned customer integration projects.

Skills and Qualifications:

• Unix/Linux and FIX knowledge required. Ability to analyze log files. Knowledge of regexp, processes.

• Knowledge of scripting - at least one of Bash, Python, Perl or CShell

• Basic network knowledge - Telnet, TCP/IP

• Ability to communicate and engage effectively, verbally and in writing, in English.

• Excellent analytical skills with the ability to solve problems and develop solutions.

• 3-5 or more years of experience in support/technical role in financial markets.

• Experience in customer project management (PMP qualification) preferred

• Strong Advantages: Financial background: FIX protocol, eFx, Jira ,SVN, C++

About Fluent Trade Technologies

Fluent is a Luxembourg fintech company with a few offices globally.
We provide the world's largest global banks and hedge funds with state-of-the-art technology.
Fluent has fast-growing R&D centers in Kharkiv and Dnipro.
Our team is comprised of highly talented senior software engineers who have been building and maintaining Fluent's proprietary revolutionary and disruptive technology.

You are more than welcome to join our team!

Company website:

DOU company page:

Job posted on 14 October 2020

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