Client Experience Associate (Friday - Sunday) (offline)

What You’ll Need:

● 2+ years of professional experience;
● Bachelor’s degree required;
● Exceptional English written and verbal communication skills;
● Solutions-oriented, thoughtful and diligent — bonus points for a sense of humor;
● Exceptional organizational skills with the ability to multi-task and self-manage against tight timelines;
● Driven to make a positive impact in the world and your day-to-day environment;
● Desire to grow along with Sprout Therapy team — ready to adapt in an entrepreneurial start-up environment.

What You’ll Do:

● Ensure a seamless and transparent customer experience with regular status updates and an emphasis on customer retention.
● Answering customer queries and questions, using your knowledge of the product and the site, to ensure all problems are solved efficiently and with a positive outcome.
● Work with Client Experience Team Lead to handle particularly tricky customer interactions.
● Proactively spotting areas for improvement in the product, and communicating these effectively with other teams and owning the problem to ensure it is resolved.
● Developing an understanding of what customers want on the site, and sharing this feedback and view to continue enhancing the product from a customer perspective.
● Roll up your sleeves and fill in gaps when needed (after all, we are a startup).

We offer:
● A competitive salary;
● Remote work;
● Work only on Friday — Sunday, working hours by EST timezone (16:00 — 24:00);
● The opportunity to have an impact on performance and processes ;
● Being part of a team of hard-working, ambitious, and caring individuals who will help you learn and grow professionally.

About N-iX

Sprout is a tech-forward provider of in-home and online Applied Behavior Analysis (ABA) and Speech Therapy. Our Mission is to provide highly personalized care in the environments most suited to help children with unique needs.
Sprout was founded in 2019 to fundamentally change how patients and physicians experience healthcare. We were tired of watching everyone around us — patients and physicians alike — begin to resent the healthcare experience in the United States.

Company website:
https://www.joinsprouttherapy.com/