Customer Support / Risk Specialist $900-1250

Our mission:
To unite people on a single, real-time payment platform and enable instant global money transfers in any currency.

Fin.do is an innovative fintech start-up, making money transfers faster than ever before. Launched in 2018, Fin.do has become the most convenient way to transfer money from anywhere to anywhere. Fin.do is available in over 200 countries, supporting all major currencies, and expanding rapidly to new regions.

Who you are:
We strive to offer our customers a seamless, gratifying experience on our network. So much like you, we take Customer Support / Risk Specialist very seriously.

So we’re looking for a top-notch specialist with the following experience:
— 1+ years of experience customer service in a help desk, service desk,
technical support
— 1+ risk management experience in the payments industry, and
multidisciplinary experience in risk is a plus
— Experience providing remote support for the client, server, mobile, and
web-based applications
— Ability to maintain a high level of confidentiality
— Upper-Intermediate level of spoken and written English, Ukrainian and Russian languages is a must
— Excellent written and verbal communication skills
— Ability to manage multiple tasks simultaneously while maintaining strict attention to detail
— Flexibility to occasional shifts

Would be an advantage:
— Excellent problem investigation and solving skills
— Design, implement, oversee, and manage the risk management plan
— Experience using Live chat software (Intercom) and/or investigation tools (LinkedIn, Hooyu, DataBase)
— Diploma, certificates, or other IT designations

What you’ll be doing:
— Daily supporting internal customers all over the world, handling complaints and payment issues
— Providing appropriate solutions and alternatives within the time limits
— Collaborating with other teams to drive continuous improvement of internal and external processes
— Identify and investigate any suspicious activity
— Redirecting problems to an appropriate resource
— Stay current with system information, changes, and updates
— Review and analyze online transactions to identify any potentially
fraudulent activity

What you can expect working with us:
We created a work environment that brings up the best in everyone, we are agile with no bureaucracy, and we enable every team member to achieve meaningful, fulfilling results.

Working with us, you’ll find:
Unique professional, friendly, and supportive environment;
Variety of knowledge sharing, training, and self-development opportunities;
21 working days paid vacation, 5 days paid sick leaves;
Flexible schedule with unlimited possibility to work from home;
Taxes compensations and accountant assistance;
Exceptional opportunities for professional growth and interesting challenges when working closely with well-established payment providers across the globe;
To impact the lives of millions of people by creating a unique Web3 platform to disrupt the financial world by making it more accessible for everyone.

We are looking forward to setting up a call to discuss your experience and potential collaboration.

About Fin.do

Fin.do is a fintech startup that aims to provide the easiest and most affordable way to manage money globally.
Fin.do is proud to be available in over 150 countries and expanding its presence in new regions. Our vision is to enable the free flow of digital value, making it easy and accessible for everyone.
We are building a team of professionals who share this vision and are committed to making it a reality.

Company website:
http://www.fin.do

DOU company page:
https://jobs.dou.ua/companies/fin-do/