(Senior) Technical Onboarding / Customer Success Manager (offline)

Your tasks:
- Responsible for setting up and leading a customer onboarding team
- Responsible for customer onboarding for our apps smartPeople and smartPlan
- Configure our apps according to clients needs
- Optimize existing onboarding processes for the clients
- Full responsibility for internal quality management to ensure customer satisfaction
- Participation in the creation of training materials, e.g. help center articles or explanatory videos
- Participation in fine-tuning our applications based on client feedback and needs

Your profile:
- Experience in B2B software environment
- Software affinity
- Business acumen
- Capable of managing different stakeholders
- Excellent communication and written skills in English
- Excellent organizational skills
- German is a plus
- Understanding of HR domain is a plus

We offer
- Opportunity to work on long-term innovative projects in one of the fastest-growing tech start-ups in Germany
- 20 days of vacation
- Day-offs on Ukrainian holidays
- Office in the center location (Kontraktova square)
- Flexible working hours and home office / remote working possibility

About HRForecast

HRForecast is a Germany-based HR tech startup that answers today’s and tomorrow’s questions of HR managers by utilizing the power of data. The idea of HRForecast was born, when the two to-be-founders of HRForecast, while still working in a large company heard about the release of 2.000 employees. An interest for a better, more sustainable HR management, where nobody is left behind, was born. Today our customers can benefit from intelligently connected data and gain an individual, strategic competitive advantage from it.

Company website:
https://www.hrforecast.de