Customer support representative (offline)

Our company provides web services and e-commerce solutions to customers in Europe and USA.

Set of skills we are looking for:

*Fluent English is a must (C1,C2);
*Superior communication skills (written and verbal);
*Excellent listening and problem solving skills;
*Multitasking, ability to set priorities and manage time efficiently;
*Reading comprehension and attention to detail;
*Awareness of business etiquette;
*Thinking outside the box;
*Self-discipline and patience;
*Basic sales skills is a benefit;
*Experience with tools like Zendesk, VoIP, etc., is preferred.

Key Tasks:

*Live chat, email and phone support;
*Consult clients about service, features, payment options, etc.;
*Troubleshoot various operational issues;
*Make warm calls;
*Follow communication procedures, guidelines and policies.

Working schedule:

Morning shift: 7:00—15:00;
Day shift: 15:00—23:00;
Night shift: 23:00—7:00.
At least one night shift per week is obligatory.

Compensation and conditions:

*Competitive salary + bonus system;
*Paid vacation and sick leave;
*Medical insurance;
*Big goals, challenging tasks, trainings and feedbacks;
*Opportunities for professional growth;
*Communication with international clients;
*Friendly working environment;
*Free meals, fruits and drinks;
*The last but not the least, we cooperate with charity funds and care about the environment.

About Edustorm

We strongly believe that our goal lies beyond financial stability, prosperity or marketing success. We strive to become better every single day and the only way to do so is to improve ourselves by investing in the people, their skills, ambitions and development of their goals.

Success does not happen spontaneously; it is the result of multiple small things done well. We are convinced that we do a great job and the only way to do a great job is to you love what we do and have passion about it. Obstacles are not barriers but a moving force of successful people who wish to excel and self-improve. Acting on your dreams is the secret of success that lies beneath our daily hard work and dedication. Time is the most valuable resource of which we strive to make the most enabling us to act effectively every moment and every second.

Company website:
https://edustorm.co.uk