Requirements:
- 2-3 years of experience in IT, Service Desk/Help Desk/Enterprise/Datacenter software support;
- Understanding of Software Development Life Cycle (SDLC) and Software Testing Life Cycle (STLC);
- Experience in using issue trackers;
- English B2 and higher (written and spoken);
- Effective troubleshooting skills and experience;
- Demonstrated ability to analyze log information, packet captures, security alerts, and artifacts;
- Effective written and oral communication, ability to communicate technical concepts in a clear and concise manner;
- Experience with live customer communications: call, live demo;
Will be a plus:
- Experience in using Atlassian Software(JIRA/Confluence);
- Experience with a live chat app;
As a Support Engineer, you’ll be part of a team of highly skilled technical professionals whose primary responsibility is to deliver top-quality products and world-class support. You will provide technical expertise while collaborating with support staff, engineers, managers to deliver service excellence and execute on strategic and tactical goals.
The ideal candidate will be a self-starter, creative problem solver, and committed team player. The candidate will have a passion for driving efficient and effective technical support operations, defining and solving problems, and exhibit a strong customer-focused attitude.
We care about your career!
— Through 1-0-1 and more formal performance reviews, we work with you to identify how you like to achieve your long-term professional goals;
— We believe in continuous learning and we cover for professional training, conferences, and workshops;
— Flexible schedule;
— Direct communication with Management and possibility to influence processes, you will be heard;
— Health insurance;
— The cozy and family-like atmosphere of the small European product company;
About Idalko
iDalko is a product company with headquarters in Antwerp, Belgium, and the Atlassian Platinum Solutions Partner in Belgium, France and Ukraine (Spain will be added to the list quite soon).
Being rooted in the open source world, Atlassian’s products are very open and pretty easy to extend with new functionalities, by building add-ons and such.
Check out marketplace.atlassian.com for the Table Grid Editor, Table Grid New Generation, the Full Screen Dialogs, the Pivot Gadget and Exalate - our main products.
All these add-ons are commercially available and have over 1000 customers such as Tesla, Dow Jones, Verizon, Disney, Apple, etc., who provide us the means to further evolve their quality and functionality.
Also, we are a services company heavily involved in the day to day operations of our customers, helping them to use the Atlassian tools as good as possible.
We consider ourselves agile. We believe very strongly that quality software can only be developed if the whole team ’lives the product’. We expect that each of us is fully involved in ensuring that the product meets the highest quality standards. We want to be proud of the work we deliver.
We want our people to evolve by following trainings, reading books, attending seminars and courses. We’ll invest in your skills and expect you to share with your colleagues what you learned.
Join us! Make yourself an expert.
Company website:
https://www.idalko.com
DOU company page:
https://jobs.dou.ua/companies/idalko/
The job ad is no longer active
Job unpublished on
21 October 2021
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