Technical Support Engineer (late shifts) (offline)

At Sisense, we are on a mission to empower modern data teams to deliver insights to everyone inside and outside their organizations. We bring “power to the builders” by enabling our customers to answer complex questions with data and drive the best business outcomes possible.

Customer Delight is not just a moto at Sisense, it’s what we truly believe in and what our customers appreciate about us. As a Technical Support Engineer (TSE), you will work through complex data environments with customers from all sizes and industries, to deliver exceptional support and value over our amazing product.

Please pay attention to the working schedule: late shifts coverage (4 pm – 1 am Kyiv time)**

We are a radically innovative BI company focused on redefining every aspect of business analytics.
We’re an industry leader with more than 2,000 global customers, including Expedia, Flexport, Nasdaq, GE, Philips & Tinder.
We’ve been recognized as a leading visionary in Gartner’s Magic Quadrant for Analytics and Business Intelligence.
We’re on-boarding rapidly! We have over 750 employees with offices in Kyiv, San Francisco, New York, Tel Aviv, Scottsdale, Melbourne, Tokyo and London.

Responsibilities
-Investigate technical problems and diagnose root causes
-Develop, design and propose solutions to meet technological and business needs for customers
-Provide reliable resolution of critical and high impact problems for customers
-Work with R&D and Product teams to meet customer requirements and improve our product
-Collaborate with end users to identify needs and opportunities for improved data management and delivery
-Manage projects internally as well as externally
-Present complex technical information to non-technical audiences
-Take part in the creation and maintenance of our knowledge based and community

Requirements
-You already have 2 year of experience with IT infrastructure and applications support
-You are able to organize and manage communication between different teams
-You also have some experience with relational databases (MS SQL, MySQL, Oracle)
-You’ve already been involved in creating and supporting infrastructure for SaaS systems
-You’ve also got bachelor’s degree in Information Systems / Computer Science / Industrial Engineering / Management / Economics or equivalent
-You have basic Linux knowledge
-You have experience in communication with English speaking customers

Desirable
-Experience with Python
-Experience with virtualization and cloud services (AWS, vSphere)
-Web development background and/or programming familiarity
-Experience with NoSQL databases such as MongoDB or Hadoop
-Experience with ETL and BI tools such as Talend, Informatica, SSIS, SSRS, BusinessObjects, Cognos or QlikView
-Knowledge in writing SQL and understanding business requirements

Personal skills
-You have data driven, analytical mind and excellent problem-solving skills
-You’re detail-oriented thought process with ability to prioritize and multitask
-You have proven ability to motivate and work both independently and in a team environment
-You also have passion for support and helping others
-In addition, you have Strong desire to learn, grow and contribute to overall -company values of collaboration and service
-You have excellent English – communication, listening, presentation, and writing skills

What's in it for you
-Variety of knowledge sharing and training opportunities
-Unique working environment where you will have a chance to communicate and work directly with clients
-Competitive salary
-Career and professional growth
-Possibility to work for a big, global and successful company
-Long-term employment with 20 working-days paid vacation and other social benefits
-State of the art, cool, centrally located offices with warm atmosphere, which creates really good working conditions
-Ability to improve English communication skills by working in a diverse and distributed team of professionals and meeting with customers

About Ciklum

Ciklum is a top-five global Software Engineering and Solutions Company. Our 3,000+ IT professionals are located in the offices and delivery centres in Ukraine, Belarus, Poland and Spain.

We are looking forward to seeing you as a part of our team!

Company website:
https://jobs.ciklum.com/