Customer Support Lead for the world's fastest growing financial portal, currently ranking in the industry's top 2 sites globally (offline)

Client is the world's fastest growing financial portal, currently ranking in the industry's top 2 sites globally. With its 33 language editions and apps, the Client offers real-time quotes, charts, up-to-date financial news, technical analysis and financial tools.

Responsibilities:
✔ Managing a team of 4-6 agents working in shifts:
✔ Monitoring their performance
✔ Monitoring their productivity
✔ Maintaining the flow of support tickets from report to solution
✔ Work with multiple departments to ensure a smooth solution of issues

Requirements:
✔ Previous experience with managing T1/T2 support departments.
✔ Previous experience with troubleshooting problems on mobile (Android, iOS) + web (Windows, Mac) environments.
✔ Familiar with financial markets on a basic-intermediate level.
✔ Previous experience with Zendesk and Jira. * Advantage
✔ Personal features: Fast learner, result-driven, detail-oriented, communication skills, advanced English.

About LocalDevService

We are Local IT Dev Service!
We are two brothers story that could grow into a big ambitious story.
We help our clients to grow their businesses and development teams in UA!
Please contact us for more details!

MY BIG VISION
Ukraine at the forefront of IT innovations in the World.

MY MISSION
Empower International and Ukrainian IT R&D centers with an easy operational experience so that they can focus on what matters most: development and monetization of their IT related products and solutions.

Company website:
localdevsevice.com

DOU company page:
https://jobs.dou.ua/companies/local-dev-service/