Customer Support Representative (offline)

What you’ll do:

- Deliver a seamless client experience;
- Coordinate communication channels between families, providers, and Sprout staff;
- Conduct scheduling calls, pairing clients with clinical staff;
- Follow up with clients for document collection;
- Maintain the schedules of clinical providers to maximise coverage throughout a geographical region;

*What you’ll need:*

- Excellent communicator, both internally and with talking to clients when necessary;
- Hyper-Organized;
- Demonstrable ability to own a task and complete it with quality and excellence;
- Ability to adapt and multitask in a rapid growth environment;
- Strong technical skills — you leverage tech to increase efficiency, productivity and transparency;
- Experience in, knowledge of or interest in pediatrics, autism, behavioral health or similar field preferred;

*Who you are:*

- *Mission-driven:* You are dedicated to our mission and understand that providing excellent care to children with autism is at the core of everything we do.
- *Motivated:* You take ownership of your projects and are driven to produce the highest quality work product. You meet deadlines and communicate roadblocks. You look for opportunities to add value.
- *Creative:* You come up with original ideas to solve complex problems.
- *Collaborative:* You thrive in a team environment. You love listening to feedback and incorporating other people’s opinions into your ideas. You’re willing to work beyond your stated role for the better of the team.
- *Compassionate:* You care about people. You want others to succeed.

*What We Offer:*
- Remote work, competitive salary;
- Opportunities for advancement;
- Being part of a team of hard-working, ambitious and caring individuals who will help you learn and grow professionally;

About Lyft

Lyft was founded in 2012 by Logan Green and John Zimmer to improve people’s lives with the world’s best transportation and is available to approximately 95 percent of the United States population as well as select cities in Canada. Lyft is committed to effecting positive change for our cities by offsetting carbon emissions from all rides, and by promoting transportation equity through shared rides, bike-share systems, electric scooters, and public transit partnerships.

Company website:
https://www.lyft.com/