Middle technical support engineer (VoIP) (offline)

Founded in 2006 and headquartered in Israel, VoiceSpin serves as a leading global provider of unified communications and Linux-based IP communication solutions. VoiceSpin serves over 500 international large enterprises, high-tech corporations, private companies, communication brands in the spheres of e-commerce, trading, finances, government, law and more. Among the company's clients, there are such well-known brands as Toyota, Fedex, AT&T, Etoro, Burger ranch, Hebrew university, Pizza Hut and others.

Responsibilities:
Serve as the 1st / 2nd 3rd tier for customers seeking technical assistance on the Voicespin products over the phone, email or chat
Perform remote troubleshooting through diagnostic techniques and pertinent questions by customers
Walk the customer through the problem-solving process
Direct unresolved issues to the next level of support
Provide accurate information on Voicespin IT products and services
Record events, issues and resolutions in logs
Follow-up and update customer status and information
Pass on any feedback or suggestion by customers to the appropriate internal team
Identify and suggest possible improvements on procedures


Requirements:
Knowledge of VoIP
Linux administration
Asterisk
VICI Dialer
Understanding SIP&IAX protocols
Scripting knowledge (at least one: Bash, PHP)
Networking
English - upper-intermediate+


We offer:
International clients and colleagues cooperation
Competitive compensation level
Paid vacations and sick leaves
Knowledge sharing and training internal and external activities
Flexible working schedule (8-17/9-18/10-19/duties)
Cozy modern office in the city center (5 minutes from m.Zoloty Vorota )
Medical insurance
SPD maintenance by the Company
Gym and pool
Active internal office life: club of board games, quiz club etc.

About Voicespin

Founded in 2006 and headquartered in Israel, VoiceSpin serves as a leading global provider of unified communications and Linux-based IP communication solutions. VoiceSpin serves over 500 international large enterprises, high-tech corporations, private companies, communication brands in the spheres of e-commerce, trading, finances, government, law and more. Among the company’s clients, there are such well-known brands as Toyota, Fedex, AT&T, Etoro, Burger ranch, Hebrew university, Pizza Hut and others.

Company website:
https://www.voicespin.com/

DOU company page:
https://jobs.dou.ua/companies/voicespin/